Duerand Posted November 7, 2016 Share Posted November 7, 2016 (edited) So I am pretty new to the game. I started the account a long time ago but never really played. Finally I have time to play the game and sit down to play. A few days in as I am starting to figure things out another player is nice enough to give me advice about a frame and how to buy the mods I need. So I go to the Bazaar and try what they said. I put WTB ...blah blah blah.. And wait to see if anyone replies. I get a reply alright. {DE} Gentlewooding You have been kicked out of region chat next time you need to use trade chat. I am like WTF? So why am I kicked out of region chat? Where is the rule that governs this? Why not a friendly, Hey there is a trade chat you should use. You know anything that shows that there is a helpful and FRIENDLY presences. Not a I am kicking you out you should know better. I know this isn't a big deal getting kicked out of region chat. But still that is the first interaction I have with this company. Just a straight jerk reaction. That really makes me feel like this is a game I should play and want to be part of. (Sarcasm) I understand trying to keep trade chat to trade channels. But how you handle it is as important. Even how you word it. You know, not like you are a total jerk. Instead something simple. "You may not have known but there is a trade chat you can use for trading. Please use that in the future. I have removed you from region chat for now but you can rejoin it (however you do that). Please take note of this in the future." Something simple like that would make it not just feel like a blow off. Again like I said it may not seem like a big deal but how you interact with people, especial the people that you depend on for income, is very important. Making them feel like you are a jerk and don't care about them at all and they better watch their step is just a poor idea all the way around. Edited November 8, 2016 by [DE]Taylor edited title for clarity Link to comment Share on other sites More sharing options...
(PSN)SyntaxError_510 Posted November 7, 2016 Share Posted November 7, 2016 You should use trading chat or the relay chat, the region chat is for everyone in your region i believe. Link to comment Share on other sites More sharing options...
(PSN)watt4hem Posted November 7, 2016 Share Posted November 7, 2016 (edited) It's an instant kick for selling stuff in non trade tab, so it's a bot that kicked you. though, not sure if they did flesh out an explaination about this rule or not since i don't remember about it, but i feel like it was common knowledge to not do so back then. probably not. If it's unintentional, maybe try sending a support ticket Edited November 7, 2016 by (PS4)watt4hem Link to comment Share on other sites More sharing options...
Alcatraz Posted November 7, 2016 Share Posted November 7, 2016 (edited) So your problem is with a bot that moderates the chat for people posting in wrong chat? Why? You realize it's there for a reason. Reason is, there's been spam for such things and so you just kick the spammer for posting in wrong chat, set an automated message to tell him where to go. Either he goes there or gets mad and posts on forums about it. Edited November 7, 2016 by Alcatraz Link to comment Share on other sites More sharing options...
Bipp Posted November 7, 2016 Share Posted November 7, 2016 Tough break. It might have been a bot though. DE often change Kickbot's name from time to time. Though whenever I've been kicked I never get a message telling me such and such. Link to comment Share on other sites More sharing options...
Duerand Posted November 7, 2016 Author Share Posted November 7, 2016 Yes I should have used trade chat. Ignorance of a new player. I am not saying they are wrong about me using trade chat. I am saying they are wrong about how they handled it. Link to comment Share on other sites More sharing options...
Imaru Posted November 7, 2016 Share Posted November 7, 2016 You got kicked by a bot. GentleWooding was an inside joke that came up in last week's Prime Time Stream and a bot was named after it. That said, if you're selling, buying, or trading, you should use the Trade or Relay chat to do that. Region is for general chat (think off topic on the Forums) whereas the Recruiting, and Trading tabs are more specified. Trying to trade in Region won't work because there is too much volume there, so you were kicked and referred to a better place for what you wanted to do. Link to comment Share on other sites More sharing options...
Bipp Posted November 7, 2016 Share Posted November 7, 2016 Just now, Duerand said: Yes I should have used trade chat. Ignorance of a new player. I am not saying they are wrong about me using trade chat. I am saying they are wrong about how they handled it. Well it was probably a bot so... Link to comment Share on other sites More sharing options...
(PSN)SyntaxError_510 Posted November 7, 2016 Share Posted November 7, 2016 They're not being jerks, its their job to do these things, they can't assume everyone's new. Link to comment Share on other sites More sharing options...
Duerand Posted November 7, 2016 Author Share Posted November 7, 2016 Fair enough. They need to flesh out the message. Again.. Ignorance of a new player. Had no clue they have a bot doing it. But that is even more reason to use a reasonable whisper when it happens. Since it is a canned response. Link to comment Share on other sites More sharing options...
Gelkor Posted November 7, 2016 Share Posted November 7, 2016 Kickbot cares not for your context or your feelings. Kickbot kicks, that's what it does. Link to comment Share on other sites More sharing options...
Duerand Posted November 7, 2016 Author Share Posted November 7, 2016 1 minute ago, (PS4)Cyclone510_X said: They're not being jerks, its their job to do these things, they can't assume everyone's new. Actually that is exactly what they should assume. That way weather they are wrong or right doesnt matter. Link to comment Share on other sites More sharing options...
Duerand Posted November 7, 2016 Author Share Posted November 7, 2016 Just now, Gelkor said: Kickbot cares not for your context or your feelings. Kickbot kicks, that's what it does. Indeed. But the way they setup their kick bot still makes them jerks. :) Link to comment Share on other sites More sharing options...
Phasedragon Posted November 7, 2016 Share Posted November 7, 2016 1 minute ago, Duerand said: Actually that is exactly what they should assume. That way weather they are wrong or right doesnt matter. It's not like you were penalized. It was just a kick. You weren't banned, you weren't added to a list, you weren't even warned. It was just a little prod in the right direction, so that you know what to do the next time. No need to be worried about it :) Link to comment Share on other sites More sharing options...
Gelkor Posted November 7, 2016 Share Posted November 7, 2016 1 minute ago, Duerand said: Indeed. But the way they setup their kick bot still makes them jerks. :) *shrug* Relog, you'll be back in. It's just a way to let you know that you're not supposed to be recruiting or trading in region. Or trading in recruiting or recruiting in trading. Link to comment Share on other sites More sharing options...
xFrostKnightx Posted November 7, 2016 Share Posted November 7, 2016 (edited) 4 minutes ago, Duerand said: Indeed. But the way they setup their kick bot still makes them jerks. :) You jumped to a conclusion and came here to flame, just accept you were wrong and move on it wasn't an employee. Edited November 7, 2016 by xFrostKnightx Link to comment Share on other sites More sharing options...
macroeconomics Posted November 7, 2016 Share Posted November 7, 2016 To answer your OP question though, I've had to send support tickets a few times before. And all...maybe 3 or 4 times the staff handling my query were friendly and professional, given that i'm guessing they're probably overworked due to the length of time before they could reply. Link to comment Share on other sites More sharing options...
Varacal Posted November 7, 2016 Share Posted November 7, 2016 im pretty sure when you go to a tab, there's a notice there that region is not for recruiting or trading, same goes with the other tabs Link to comment Share on other sites More sharing options...
Noioiy Posted November 7, 2016 Share Posted November 7, 2016 Kickbot doesn't discriminates, never did. There are trigger words that triggers a kick and there's nothing we can do about it really, other than not trigger the bot. You might think it's a jerk move but region used to be chaos before kickbot was introduced. Link to comment Share on other sites More sharing options...
Duerand Posted November 7, 2016 Author Share Posted November 7, 2016 Just now, Noioiy said: Kickbot doesn't discriminates, never did. There are trigger words that triggers a kick and there's nothing we can do about it really, other than not trigger the bot. You might think it's a jerk move but region used to be chaos before kickbot was introduced. I don't disagree. I also am sure it is a great idea. Maybe they could consider you know not programming it to send a jerk message and instead send an informative one. Would be exactly the same and a lot better received. Link to comment Share on other sites More sharing options...
Troll_Logic Posted November 7, 2016 Share Posted November 7, 2016 52 minutes ago, Duerand said: I put WTB ...blah blah blah.. And wait to see if anyone replies. I get a reply alright. {DE} Gentlewooding You have been kicked out of region chat next time you need to use trade chat. I am like WTF? So why am I kicked out of region chat? Where is the rule that governs this? Why not a friendly, Hey there is a trade chat you should use. You know anything that shows that there is a helpful and FRIENDLY presences. Not a I am kicking you out you should know better. I know this isn't a big deal getting kicked out of region chat. But still that is the first interaction I have with this company. Just a straight jerk reaction. One: Stop being a baby. Two: If you don't want to play then don't. Three: The EXACT same thing happened to me. My first ever message was a WTB in the region chat & I got kicked. I however was embarrassed for making the mistake. I didn't get angry at the company for enforcing their rules. After all, I made the mistake. Just like you did. Four: Seriously, stop acting like a baby. Grow up and enjoy the game. Link to comment Share on other sites More sharing options...
Troll_Logic Posted November 7, 2016 Share Posted November 7, 2016 51 minutes ago, Duerand said: Yes I should have used trade chat. Ignorance of a new player. I am not saying they are wrong about me using trade chat. I am saying they are wrong about how they handled it. It's a kickbot. Dude, you really need to toughen up before you go out into the world if this bothers you that much. Link to comment Share on other sites More sharing options...
Troll_Logic Posted November 7, 2016 Share Posted November 7, 2016 32 minutes ago, macroeconomics said: To answer your OP question though, I've had to send support tickets a few times before. And all...maybe 3 or 4 times the staff handling my query were friendly and professional, given that i'm guessing they're probably overworked due to the length of time before they could reply. That's been my experience as well. Sometimes slow to answer a support ticket, but always helpful and courteous. Link to comment Share on other sites More sharing options...
(PSN)WhattamattaU Posted November 7, 2016 Share Posted November 7, 2016 1st time i open the chat window/switch tabs a little message pops up telling you what that channel is for, and where to go for other things... like most things... people dont read things right in front of them Link to comment Share on other sites More sharing options...
Rekkou Posted November 7, 2016 Share Posted November 7, 2016 8 minutes ago, Duerand said: I don't disagree. I also am sure it is a great idea. Maybe they could consider you know not programming it to send a jerk message and instead send an informative one. Would be exactly the same and a lot better received. There is nothing jerk about the message, it's short, informative, impersonal, and actually implies it was an automated message. You're just upset and trying victimize yourself by blame something else to save your own face. Link to comment Share on other sites More sharing options...
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