BioMetal Posted May 10, 2017 Share Posted May 10, 2017 This is the message I sent to support and have not heard any thing back. It also enplanes my problem. I received an email on Tues, May 2nd at 6:15 am. from steam asking for a verification code. I didn’t think much of it until later because I had to go to a doctor’s appointment. When I got back to my house at 2 PM I started up Warframe and logged in like I normally would. I realized I had somehow lost all of my platinum, which was over 900. I’ve been a customer and fan since the game first came out. I even traveled from New York to your Tenno con in London Canada last year. I've put a lot of time and money into Warframe. Is there anything you can do to help? My one question is how did they take the platinum from my account? If it was done by trading, there may be a way to track the person down. I received an email from Steam at 6:17 AM and logged in to Warframe at 2 PM, is there a way to see what was done on my account in that timeframe. Also, is there a way for me to stop this from happening again. Some people have nothing better to do than to steal from other people. I've been saving and managing my platinum for a long time, just to have someone take it from me. I have also contacted Steam separately. Unfortunately, they can't do anything, because it's in game. I would greatly appreciate if you could replace the platinum that was stolen from me. I anxiously wait for a reply BioMetal I hope someone can help somehow. Add file or drop files here Requester BioMetal Created May 02, 2017 15:00 Id #831396 Status open Link to comment Share on other sites More sharing options...
(PSN)ExcessiveSteeze Posted May 10, 2017 Share Posted May 10, 2017 (edited) DE support may have done something but you can contact them again too look at your plat sales. https://digitalextremes.zendesk.com/hc/en-us Edited May 10, 2017 by (PS4)ExcessiveSteeze Link to comment Share on other sites More sharing options...
BioMetal Posted May 10, 2017 Author Share Posted May 10, 2017 I already did try support, it's been a week and no one has responded. I'm on PC by the way Link to comment Share on other sites More sharing options...
Lanadra Posted May 10, 2017 Share Posted May 10, 2017 Ehh, give them time..? You're not the only one standing in line, though I realize I am being blunt. Link to comment Share on other sites More sharing options...
_DapperDanMan_ Posted May 10, 2017 Share Posted May 10, 2017 A 10 day turn around on a ticket is NOT uncommon. Just hang in there, you'll get it sorted out. Link to comment Share on other sites More sharing options...
BioMetal Posted May 10, 2017 Author Share Posted May 10, 2017 Ya I'm just getting a little stir crazy waiting. Feels longer then a week. Wish they'd reply letting me know there on it at least. Thanks for replying. I'll just wait in the fetal position. Link to comment Share on other sites More sharing options...
Kaotyke Posted May 10, 2017 Share Posted May 10, 2017 They will have to check the IP from when the plat was removed, in the meantime: I hope you changed your password. Link to comment Share on other sites More sharing options...
BioMetal Posted May 10, 2017 Author Share Posted May 10, 2017 Yes changed it first thing. Link to comment Share on other sites More sharing options...
Tesseract7777 Posted May 10, 2017 Share Posted May 10, 2017 2 hours ago, BioMetal said: Ya I'm just getting a little stir crazy waiting. Feels longer then a week. Wish they'd reply letting me know there on it at least. Thanks for replying. I'll just wait in the fetal position. Was it possible that you got any or most of this plat through trading? Considering your situation, a hacker is likely, and it really does sound like it. And 900 plat would be a lot to get through one or a couple trades, but I have heard of weird things happening. For example: Say you traded someone a copy of Maiming Strike + some other stuff for 900 platinum, and then after the sale, there is a chargeback on thne card of the person who bought it from you and they lose their plat, and their balance goes negative. I have heard sometimes in those cases, that the plat that the person who got it through trade often has it taken away as well, because that plat is removed from the system, but I am not sure that is the case anymore or not. Link to comment Share on other sites More sharing options...
Sziklamester Posted May 10, 2017 Share Posted May 10, 2017 The answer this can be what the fellow tenno above me said. If a person buying a plat pack the system always ask how much then forward u to the steam there is a certification on the process and if you have positive cash balance is not a problem but in some weird scenarios may happen some error but on the steam is rare because it's always cancel the transaction if you have no money on your card so may the person using a different card or system for trades or have hacked plat and later removed by the system. In this scenario the traded plat also removed because that came from a person who got in shady ways. If your balance was positive then you not giving a ban for it but if you used the stolen platinum and removed from you later then your acc going to be banned for negative balance. In this situation may not this happens simply just your acc hacked. The support will monitor your case but it can take 2-3 week. Link to comment Share on other sites More sharing options...
BioMetal Posted May 10, 2017 Author Share Posted May 10, 2017 I'll trade were I give platinum for the item but not reverse. Mostly I buy platinum when I get a discount from login bonuses. I appreciate the support. Link to comment Share on other sites More sharing options...
Tesseract7777 Posted May 10, 2017 Share Posted May 10, 2017 1 minute ago, BioMetal said: I'll trade were I give platinum for the item but not reverse. Mostly I buy platinum when I get a discount from login bonuses. I appreciate the support. In that case it sounds like you did indeed get hacked, especially considering the email confirmation thing, which suggests someone was getting into your account from an unknown location. The only other possibility would have been you getting roughly 900 plat from one trader who had a chargeback. If you are usually the buyer of platinum and not the seller, and haven't made any huge sales yourself recently, I can't think of anything but a hack that could have happened here. Support will get you eventually, the day will be saved. Link to comment Share on other sites More sharing options...
BioMetal Posted May 10, 2017 Author Share Posted May 10, 2017 so I just gotta wait alright fine by me. Was saving for the Priest Frame by the way. Link to comment Share on other sites More sharing options...
(PSN)Buccos21 Posted May 10, 2017 Share Posted May 10, 2017 I suggest you also change your password for steam and your email account. If they were able to get through steam verification, then they probably have access to both of those. Link to comment Share on other sites More sharing options...
IggySnow Posted May 10, 2017 Share Posted May 10, 2017 DE support is notoriously slow. its not uncommon for support to take upwards of 3-4 weeks to respond. Link to comment Share on other sites More sharing options...
(XBOX)rocketstar31 Posted May 10, 2017 Share Posted May 10, 2017 2 hours ago, BioMetal said: so I just gotta wait alright fine by me. Was saving for the Priest Frame by the way. Made a massive trade recently? Link to comment Share on other sites More sharing options...
C0mbatJack Posted May 10, 2017 Share Posted May 10, 2017 Steam doesn't ask for verification codes. Steam sends verification codes you have to input to log into your account. And even if that's true, the fact that you got the verification email should warn you that someone else is trying to access your account. I don't get it. Link to comment Share on other sites More sharing options...
Sziklamester Posted May 10, 2017 Share Posted May 10, 2017 3 hours ago, (PS4)Buccos21 said: I suggest you also change your password for steam and your email account. If they were able to get through steam verification, then they probably have access to both of those. If he must change his password and mail then he can ask in that same letter the support to check the platinum lose and account hacking because a mail adress changing from the support is faster than the normal support. It took me one day to change my mail adress once were got hacked my mail adress. He can tell this and send in then he done 2 thing with 1 letter maybe it can speed up the process. Link to comment Share on other sites More sharing options...
Lanadra Posted May 10, 2017 Share Posted May 10, 2017 2 hours ago, C0mbatJack said: Steam doesn't ask for verification codes. Steam sends verification codes you have to input to log into your account. And even if that's true, the fact that you got the verification email should warn you that someone else is trying to access your account. I don't get it. Not trying, succeeding. Steam sends verification codes when someone has successfully logged in with a password. As for OP, whenever something like two-step-verification is offered, use it. It's entire aim is to give you more account security, be it with a game, or even just your mail, it makes sure that just knowing someone's password username combo is no longer enough. Link to comment Share on other sites More sharing options...
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