Purchased Prime Pack On The Wrong Account.

[Wabbiit]

So, yeah... I did that little mistake.

 

Friend of mine was scrolling the forums, but forgot to mention he was on his own login, and I was ignorant to not double check untill it was to late.

I have dropped a line to support about it, but as they are under heavy backlog atm, I thought I could find out what others have experienced.

 

CAN support either move the prime items and plat to the correct account (doubt it) or reverse the purchase entirely? Did write the ticket from the account i purchased it on so that should account for something.

 

Anyone who have done the same and got a proper solution? Or should i just go to Paypal and ask them to reverse the payment?

[Gr33hn]

Both of you should submit a support ticket. They will be able to help you out.

^^

 

I did a similar mistake, bought a pack on an alt account.

 

I made a support ticket on my main account and was told to make a new ticket on the alt account to get a refund. Worked well, got the money back and re-purchased the pack on my main within 24 hours.

 

 

Edit: They can not transfer things between accounts, you need to let them know what happened from one account, make a new ticket from the other account and refer to your first ticket, get a refund and repurchase from the correct account.

Edited August 25, 2014 by VikingoX

[Ogractor]

Both of you should submit a support ticket. They will be able to help you out.

Edited August 25, 2014 by Ogractor

[Fraank]

you both should write a ticket in my opinion. and mention in both tickets the ticket number of each other.

[(PSN)IIIDevoidIII]

Refunds are handled on a case by case basis, but for the 99.99% of them, there is no such thing as a refund.
Asking them to reverse payment is in violation of the contracts everybody signed when they began playing this game, and can have the account terminated at DE's discretion.

[-HAKUNA-YOUR-TATAS-]

Oh man.  That's quite a problem.  As Ogractor mentioned support is your best bet.

 

The best of luck to you.  I hope it all works out.

Edited August 25, 2014 by sushidubya

[BiancaRoughfin]

Refunds are handled on a case by case basis, but for the 99.99% of them, there is no such thing as a refund.

Asking them to reverse payment is in violation of the contracts everybody signed when they began playing this game, and can have the account terminated at DE's discretion.

 

Based on this, i think you better get your friend to start saving money Wabbiit to buy you the current Prime Access or the next depending on how long it takes.

[DJ_Vauban]

Hope everything works out for you, prime access is not really something you throw 5 bucks at and walk away with it happily.

 

Hope that made any sense now >.>;

[Wabbiit]

Refunds are handled on a case by case basis, but for the 99.99% of them, there is no such thing as a refund.

Asking them to reverse payment is in violation of the contracts everybody signed when they began playing this game, and can have the account terminated at DE's discretion.

Potato.... I better hope they can swap the items then, otherwise my friend will be quite happy as I've yet to tell him lol xD

[(PSN)IIIDevoidIII]

^^

 

I did a similar mistake, bought a pack on an alt account.

 

I made a support ticket on my main account and was told to make a new ticket on the alt account to get a refund. Worked well, got the money back and re-purchased the pack on my main within 24 hours.

 Based on this, go for the ticket.

[0Pinger]

VikingoX Then they changed policy, they did not refund if I bought something by mistake before

 

edit:

 

All items/platinum/founders pack or promotional codes are non-transferable between accounts.

Edited August 25, 2014 by 0Pinger

[Wabbiit]

Well, a refund was issued so problem solved.