(XBOX)Balthyzar Posted September 5, 2014 Share Posted September 5, 2014 I spent several hours last night trying to figure out why I didn't receive 370 platinum for the 20 bucks I was charged. After finding out what the issue was I submitted a ticket on the issue. I came home from work to find that they had not fixed this and they wanted more info on the transaction. After giving them the info they asked for and getting the run around for over an hour it appears I've been blown off. I was just getting into this game and find it very disheartening to be treated in such a way. I have been dealing with Trion for over a year now and while they experience far more problems then this game, at least they know how to fix mistakes when it comes to their customers. The fact that this game has no support desk on the weekends is ridiculous and I can only assume I was left so they could leave for the weekend. Can someone tell me what time zone they are in anyway? I have no clue what (-4GMT) is supposed to be but if someone wants to tell me I would be grateful and if by some chance they fix this issue today then I will retract this post, until that happens I suggest that if you are ON THE XBOX ONE DO NOT BUY PLATINUM until they have fixed the issue of charging players without giving them what they paid for. Link to comment Share on other sites More sharing options...
Ayanami- Posted September 5, 2014 Share Posted September 5, 2014 Worse than trion?. no..no.. no...No. Link to comment Share on other sites More sharing options...
Angius Posted September 5, 2014 Share Posted September 5, 2014 (edited) "Oh no, the Support didn't answered immediately! People actually work only in certain hours there, not 24/7! This game sucks so much! I got robbed!" Seriously..?I mean, seriously? ______________________________________________________________________________________________ They are in Canada, same time sone as Toronto, IIRC. I - personally - never had any issues with the Support. True, sometimes it took them few days to answer, but my problem was always solved. Give them more time, more than one hour, mate. They're not robots, and after the recent Xbone launch they are swarmed with bug reports and stuff. Edited September 5, 2014 by Angius Link to comment Share on other sites More sharing options...
Deadmice Posted September 5, 2014 Share Posted September 5, 2014 Id say just be paitent cuz they're probably swamped with issues right now Link to comment Share on other sites More sharing options...
(XBOX)Balthyzar Posted September 5, 2014 Author Share Posted September 5, 2014 its been 2 days not 1 hour Link to comment Share on other sites More sharing options...
IAmTheWar Posted September 5, 2014 Share Posted September 5, 2014 Do understand the support team has a load on their dish and they will resolve the issue ASAP. Please be patient as many people regarding the Xbox One console have sent tickets and the team are cracking the whip to fixing the issue. Link to comment Share on other sites More sharing options...
Angius Posted September 5, 2014 Share Posted September 5, 2014 its been 2 days not 1 hour You do realize, that standard answer time in pretty much every helpdesk is up to 7 work days, right? Wait at least this long, then you can start bashing devs. No, actually, no. Devbashing is bad. Link to comment Share on other sites More sharing options...
Sev7n Posted September 5, 2014 Share Posted September 5, 2014 its been 2 days not 1 hour 2 days is not that long, like angius said give it at least a week. trion takes weeks upon weeks to get replies from support tickets. Link to comment Share on other sites More sharing options...
(XBOX)Balthyzar Posted September 5, 2014 Author Share Posted September 5, 2014 (edited) if they were to about refund or give me the platinum I paid for then it wouldn't be so bad but to give me the runaround so they could leave for the night is lame. Even if they fix it, at this point it wont even be for 3 more days. It just sucks to have my passion for the game killed so soon after starting. Trion at least has live support so you know when they have left the chat. Edited September 5, 2014 by (PS4)IIIDevoidIII Removed insults. Link to comment Share on other sites More sharing options...
(PSN)IIIDevoidIII Posted September 5, 2014 Share Posted September 5, 2014 XB1 issues are a main priority. There are doing what they can to attempt to resolve this. Keep in mind, the Support desk probably isn't all that much more than a few guys (I'm guessing at least 5 in the English support, and at least 1 in the other support categories). Link to comment Share on other sites More sharing options...
RahuHordika Posted September 5, 2014 Share Posted September 5, 2014 Dude just calm down, it takes time, you're not the only person who is in need of support you know? Link to comment Share on other sites More sharing options...
jfhsanseiIII Posted September 5, 2014 Share Posted September 5, 2014 I've had it take a while before, but that's always been during big patches. I imagine the inflow of Xbox users with problems plus the normal play station and PC traffic has them fairly swamped. I'd just get a cup of coffee enjoy the content and wait it out. Buying stuff doesn't make the game infinitely better. Join public games zip to zones and have fun. The game's a blast. Link to comment Share on other sites More sharing options...
Vargras Posted September 5, 2014 Share Posted September 5, 2014 its been 2 days not 1 hour 2 days is fast for support. if they were to about refund or give me the platinum I paid for then it wouldn't be so bad but to give me the runaround so they could leave for the night is lame. Even if they fix it, at this point it wont even be for 3 more days. It just sucks to have my passion for the game killed so soon after starting. Trion at least has live support so you know when they have left the chat. Honestly, they weren't trying to give you the runaround at all. That's all standard fare for any support job involving any kind of real money transaction. Link to comment Share on other sites More sharing options...
MiserableSoulG Posted September 5, 2014 Share Posted September 5, 2014 (edited) Patient fellow tenno. They need time. From MY past experience, they need 2days to reply back your ticket. They will get to you eventually. FYI, I had a platinum purchase problem too before and it all settled nicely in the end. Edited September 5, 2014 by Gboy_com Link to comment Share on other sites More sharing options...
(XBOX)Balthyzar Posted September 5, 2014 Author Share Posted September 5, 2014 (edited) 48 hours is way too long to take care of 20$ another 72 is ridiculous and another week would be unacceptable by any standards. Edited September 5, 2014 by (PS4)IIIDevoidIII Link to comment Share on other sites More sharing options...
Angius Posted September 5, 2014 Share Posted September 5, 2014 (edited) if they were to about refund or give me the platinum I paid for then it wouldn't be so bad but to give me the runaround so they could leave for the night is lame. Even if they fix it, at this point it wont even be for 3 more days. It just sucks to have my passion for the game killed so soon after starting. Trion at least has live support so you know when they have left the chat. They have their own lives, you know. They want to get to their wives, husbands and children after work, they work only as long as they should. Don't expect anybody to stay after work, because you demand your issue to be resolved. Also: "There was a bug with payments! Bugs never happen! Developers are a*ses! They want to rob me! They were responsible for 7/11! *puts tinfoil hat on*" There was a bug with payment. Maybe some issue with the bak on their side, maybe on your side, maybe something happened with the server processing payments. No need to be rude, just sit back and wait for it to be resolved. You are one of the reasons why console - and especially Xbox - players have such a bad reputation amongst gamers. Edited September 6, 2014 by Angius Removed insults Link to comment Share on other sites More sharing options...
Vargras Posted September 5, 2014 Share Posted September 5, 2014 48 hours is way too long to take care of 20$ another 72 is ridiculous and another week would be unacceptable by any standards. You really need to put this into perspective. There are likely hundreds, maybe thousands of other players also having issues and also trying to get support help. For them to get to you within 2 days, and just after launching on a new platform, is actually pretty surprising. I understand your frustration but you need to be a little more patient. They're not trying to give you the runaround. They're just doing their job. Link to comment Share on other sites More sharing options...
(NSW)LilVanu Posted September 5, 2014 Share Posted September 5, 2014 I spent several hours last night trying to figure out why I didn't receive 370 platinum for the 20 bucks I was charged. After finding out what the issue was I submitted a ticket on the issue. I came home from work to find that they had not fixed this and they wanted more info on the transaction. After giving them the info they asked for and getting the run around for over an hour it appears I've been blown off. I was just getting into this game and find it very disheartening to be treated in such a way. I have been dealing with Trion for over a year now and while they experience far more problems then this game, at least they know how to fix mistakes when it comes to their customers. The fact that this game has no support desk on the weekends is ridiculous and I can only assume I was left so they could leave for the weekend. Can someone tell me what time zone they are in anyway? I have no clue what (-4GMT) is supposed to be but if someone wants to tell me I would be grateful and if by some chance they fix this issue today then I will retract this post, until that happens I suggest that if you are ON THE XBOX ONE DO NOT BUY PLATINUM until they have fixed the issue of charging players without giving them what they paid for. they're under heavy load right now. Why can people not read? Link to comment Share on other sites More sharing options...
Yazeth Posted September 5, 2014 Share Posted September 5, 2014 XB1 issues are a main priority. There are doing what they can to attempt to resolve this. Keep in mind, the Support desk probably isn't all that much more than a few guys (I'm guessing at least 5 in the English support, and at least 1 in the other support categories). ^This This has been a known issue already, and DE is currently working on it. Link to comment Share on other sites More sharing options...
vaugahn Posted September 6, 2014 Share Posted September 6, 2014 48 hours is way too long to take care of 20$ another 72 is ridiculous and another week would be unacceptable by any standards. Whether it's 20$ or 200$ it takes the same amount of time to fix it. Considering they just launched on a new platform it's understandable there a bit of a backlog right now. Your issue is known, and it will get fixed. Compared to other support teams I've encountered, warframe has one of the best ones. Link to comment Share on other sites More sharing options...
(XBOX)Balthyzar Posted September 6, 2014 Author Share Posted September 6, 2014 never had to wait for an issue involving real cash taking so long to resolve in any other online game. It would be different if it were just a glitch. I've also never dealt with a company that has no record of its own transactions. If you guys think they can be trusted to fix this then I will take your word for it but I will not be telling anyone to download this game in the future. I will be telling them about this experience and encouraging them to stay far from warframe Link to comment Share on other sites More sharing options...
BrotherIcarus Posted September 6, 2014 Share Posted September 6, 2014 48 hours is way too long to take care of 20$ another 72 is ridiculous and another week would be unacceptable by any standards. Have you ever dealt with any support before, most of the time 7 days is considered quick even on important issues like this one. Support is swamped right now so just be a bit patient as others have said they do there support in house and there is at most 5 people who work support. This sort of issue will get fixed it is it just takes time. Link to comment Share on other sites More sharing options...
(XBOX)Balthyzar Posted September 6, 2014 Author Share Posted September 6, 2014 wow if you think they have a good support desk you should play Defiance. it has way more bugs but at least they have more than just part time support for customers. Link to comment Share on other sites More sharing options...
(PSN)IIIDevoidIII Posted September 6, 2014 Share Posted September 6, 2014 never had to wait for an issue involving real cash taking so long to resolve in any other online game. It would be different if it were just a glitch. I've also never dealt with a company that has no record of its own transactions. If you guys think they can be trusted to fix this then I will take your word for it but I will not be telling anyone to download this game in the future. I will be telling them about this experience and encouraging them to stay far from warframe You have the right to do so, though I expect in a month, the XB1 version will have all incredibly major bugs removed or reduced and then your story would no longer apply. The game is actively developing and actively fixing. If PC and PS4 have become as reliable as they are now, there is no doubt that XB1 will follow suit at some point. Link to comment Share on other sites More sharing options...
(NSW)LilVanu Posted September 6, 2014 Share Posted September 6, 2014 Just to make it clear for everyone: Link to comment Share on other sites More sharing options...
Recommended Posts