Angius Posted September 6, 2014 Share Posted September 6, 2014 (edited) never had to wait for an issue involving real cash taking so long to resolve in any other online game. It would be different if it were just a glitch. Maybe it is a glitch. Edited September 6, 2014 by (PS4)IIIDevoidIII Removed flammability Link to comment Share on other sites More sharing options...
(XBOX)Balthyzar Posted September 6, 2014 Author Share Posted September 6, 2014 never had an issue like this take more than 10 minutes to resolve. is this really what you guys are used to? Is this the best I can expect from this game? Link to comment Share on other sites More sharing options...
-Himari- Posted September 6, 2014 Share Posted September 6, 2014 never had an issue like this take more than 10 minutes to resolve. is this really what you guys are used to? Is this the best I can expect from this game? A lot of bugs come up and a lot of bugs need to be given the proper attention. They will surely get to your ticket as it appears they have gone home for the day (support needs rest too). Link to comment Share on other sites More sharing options...
(XBOX)iMsRaider Posted September 6, 2014 Share Posted September 6, 2014 They fixed it for me right away. Sent them a screen capture of my XBL transaction page and credited. I did it last night around midnight, by noon-ish when I was at work they sent me a response for a different screen shot. Within that hour it was done. Link to comment Share on other sites More sharing options...
(PSN)IIIDevoidIII Posted September 6, 2014 Share Posted September 6, 2014 never had an issue like this take more than 10 minutes to resolve. is this really what you guys are used to? Is this the best I can expect from this game? The game, no? The Support staff, I guess. As I've said, there are a handful of people trying to tackle thousands of tickets. Other games you played had dozens of people tackling hundreds of tickets, no doubt. Link to comment Share on other sites More sharing options...
Angius Posted September 6, 2014 Share Posted September 6, 2014 never had an issue like this take more than 10 minutes to resolve. is this really what you guys are used to? Is this the best I can expect from this game? Just to make it clear for everyone: Quoted for truth. Link to comment Share on other sites More sharing options...
Lag_Killed_You_Not_Me Posted September 6, 2014 Share Posted September 6, 2014 "Oh no, the Support didn't answered immediately! People actually work only in certain hours there, not 24/7! This game sucks so much! I got robbed!" Seriously..? I mean, seriously? ______________________________________________________________________________________________ They are in Canada, same time sone as Toronto, IIRC. I - personally - never had any issues with the Support. True, sometimes it took them few days to answer, but my problem was always solved. Give them more time, more than one hour, mate. They're not robots, and after the recent Xbone launch they are swarmed with bug reports and stuff. Prettymuch this. Link to comment Share on other sites More sharing options...
vaugahn Posted September 6, 2014 Share Posted September 6, 2014 never had an issue like this take more than 10 minutes to resolve. is this really what you guys are used to? Is this the best I can expect from this game? This game was just ported to an entirely new console. It says on the front page of support that they are under extreme load. Come on now. I've never had any support desk anywhere solve an issue in under 10 minutes anyways. Link to comment Share on other sites More sharing options...
(XBOX)Balthyzar Posted September 6, 2014 Author Share Posted September 6, 2014 I will take your word on this. I had no idea the game was so poorly staffed. Makes me wonder where the money goes but thanks for your insight. Link to comment Share on other sites More sharing options...
(XBOX)Balthyzar Posted September 6, 2014 Author Share Posted September 6, 2014 BTW, this is what being rude looks like Link to comment Share on other sites More sharing options...
(NSW)LilVanu Posted September 6, 2014 Share Posted September 6, 2014 never had an issue like this take more than 10 minutes to resolve. is this really what you guys are used to? Is this the best I can expect from this game? I've had ticket responses with an hour a day maximum before U14 came in. These guys aren't just supporting for PC they're doing it for all the consoles. bare that in mind. On top of that. They're only doing their job. How would you like to get yelled at when you're only doing what you can? Link to comment Share on other sites More sharing options...
Angius Posted September 6, 2014 Share Posted September 6, 2014 Honestly, are you whining about shop being closed, because they are unpacking the stuff that just arrived? Are you complaining about being stuck in traffic, even, when you knew, that there is a maintenance and the road is only half opened?Because that's what you're doing right now. It is crystal clear, that the Support is under heavy load, and yet you are greatly suprised, that your ticket takes longer than usual to be resolved. Link to comment Share on other sites More sharing options...
(XBOX)Balthyzar Posted September 6, 2014 Author Share Posted September 6, 2014 and you should play more online games. some of them can afford a real support team Link to comment Share on other sites More sharing options...
vaugahn Posted September 6, 2014 Share Posted September 6, 2014 and you should play more online games. some of them can afford a real support team Digital Extremes isn't a AAA multi-billion dollar studio. That's part of the reason they're so awesome. Link to comment Share on other sites More sharing options...
(PSN)IIIDevoidIII Posted September 6, 2014 Share Posted September 6, 2014 Digital Extremes isn't a AAA multi-billion dollar studio. That's part of the reason they're so awesome. You have that right. I value the amount of Dev interaction DE gives us higher than instant support. Link to comment Share on other sites More sharing options...
Angius Posted September 6, 2014 Share Posted September 6, 2014 (edited) and you should play more online games. some of them can afford a real support team If you loathe this game so much, why are you even here? If there are games with better support, that's cool, go there for their support, if it's really the decisive factor of whether the game is good or not, or whether the devs are compentent or not. Is the extreme load words so hard to comprehend? Edit: I think I'll call it a day and go to sleep already. I don;t want to say unnecessary things that'd got me a warn. But by Gods, it is tempting! Edited September 6, 2014 by Angius Link to comment Share on other sites More sharing options...
Corvid Posted September 6, 2014 Share Posted September 6, 2014 You have to remember that DE is a much smaller company than the ones you've cited. Simply be patient. Unless you'd rather embody the stereotype that Xbox gamers hold at the moment? Link to comment Share on other sites More sharing options...
Twilight053 Posted September 6, 2014 Share Posted September 6, 2014 I got my issues fixed in a day. Sides, you know how badly Microsoft handles things. Link to comment Share on other sites More sharing options...
(PSN)DesecratedFlame Posted September 6, 2014 Share Posted September 6, 2014 (edited) Honestly, they weren't trying to give you the runaround at all. They probably were, actually. I worked customer service when I was younger. It was a common tactic to get rid of troublesome callers, especially when you were about to get off work for the day. Edited September 6, 2014 by (PS4)DesecratedFlame Link to comment Share on other sites More sharing options...
TangyBlueBerry Posted September 6, 2014 Share Posted September 6, 2014 (edited) Everything that needed to be said has been said, tho I do think people should wait a bit before buying plat on warframe on the xbone. Edited September 6, 2014 by KingMe42 Link to comment Share on other sites More sharing options...
(XBOX)I InFamousDj I Posted September 6, 2014 Share Posted September 6, 2014 "Oh no, the Support didn't answered immediately! People actually work only in certain hours there, not 24/7! This game sucks so much! I got robbed!" Seriously..? I mean, seriously? ______________________________________________________________________________________________ They are in Canada, same time sone as Toronto, IIRC. I - personally - never had any issues with the Support. True, sometimes it took them few days to answer, but my problem was always solved. Give them more time, more than one hour, mate. They're not robots, and after the recent Xbone launch they are swarmed with bug reports and stuff. that says it all there Canadian....im in the same boat i spent $40 and haven't got it. they say my account is PC...wtf i downloaded from my ONE bought them from my ONE how can I be a PC...as for Trion LOL defiance OH MY GOD...as for you PC trolls mind your business if you can't help...LAST but not least if I pay for something and it doesn't say should show up between 12pm-5pm i want it right now! Its been 48 there closed for weekend SO I guess we just get the middle finger Link to comment Share on other sites More sharing options...
(PSN)IIIDevoidIII Posted September 6, 2014 Share Posted September 6, 2014 This doesn't need a necro. The topic creators and repliers have shown that this thread cannot remain civil. Therefor a lock is in order. Locking. Link to comment Share on other sites More sharing options...
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