(PSN)Igna232 Posted January 1, 2017 Share Posted January 1, 2017 So almost 3 days ago I submitted a ticket about loosing the Loki prime systems, the last part I needed, when I claimed it at the foundry. And they still haven't answerd. How long do they take to answer? Link to comment Share on other sites More sharing options...
0 Godzilla853 Posted January 1, 2017 Share Posted January 1, 2017 Well some of support are on break till tomorrow Link to comment Share on other sites More sharing options...
0 (XBOX)BluAina Posted January 1, 2017 Share Posted January 1, 2017 (edited) CAce by case basis, personally taken a few days to a month or two iirc, going on a ticket now taking 20days Also holiday season Edited January 1, 2017 by (XB1)VTG xSTEVIEx Link to comment Share on other sites More sharing options...
0 (PSN)Stanicek3 Posted January 1, 2017 Share Posted January 1, 2017 One ticket took 2 days, another 3 weeks. (Of course the 3 weeks one was about a sale not working... Ah well.) Link to comment Share on other sites More sharing options...
0 plexus_brachialis Posted January 1, 2017 Share Posted January 1, 2017 people report 2 weeks being the average respond time (wouldn't know myself since i never had to contact them). that said, different issues have different priority, they are on break right now and they always have 'backlog of tickets to go through first' so be patient, i guess. don't send them multiple tickets with same problem because that won't make them go any faster, if anything it will take them even longer to respond. Link to comment Share on other sites More sharing options...
0 16Bitman Posted January 1, 2017 Share Posted January 1, 2017 Most of DE is on holiday right now. I guess many players are playing and opening tickets during this time of year too. When the support team gets back they'll have to get through a lot of requests so yours might take a while. Link to comment Share on other sites More sharing options...
0 enizer Posted January 1, 2017 Share Posted January 1, 2017 It may depend on topic, the only ticket I ever had to submit was prime-access related and that got replied to in about 18 hours. So yeah, I'm betting 50$+ purchase issues get priority over fashion frame issues for example. That said, almost everyone there is on vacation, I would expect unusually long wait times during the holidays. Link to comment Share on other sites More sharing options...
0 AzureTerra Posted January 1, 2017 Share Posted January 1, 2017 2 Weeks to get my Ash P Helm, plus its End of/start of year and people have been away so have you'll be waiting a while Link to comment Share on other sites More sharing options...
0 (PSN)lhbuch Posted January 1, 2017 Share Posted January 1, 2017 Reporting a player should fall under what priority? Link to comment Share on other sites More sharing options...
0 (PSN)robotwars7 Posted January 1, 2017 Share Posted January 1, 2017 depends, sometimes they are quick, other times not. just wait and hope for the best, it's all you can do. Link to comment Share on other sites More sharing options...
0 PEPIYEA Posted January 1, 2017 Share Posted January 1, 2017 3 days? Hehe Support ticket usually takes more than week. Link to comment Share on other sites More sharing options...
0 izzatuw Posted January 1, 2017 Share Posted January 1, 2017 Can take between days to weeks. Max would be 3 week. Minimum, 3 days. Link to comment Share on other sites More sharing options...
0 Guest Posted January 1, 2017 Share Posted January 1, 2017 It's christmas, daddy's out drinking. Link to comment Share on other sites More sharing options...
0 NativeKiller Posted January 2, 2017 Share Posted January 2, 2017 Days to weeks. Consistent, I know! :3 Link to comment Share on other sites More sharing options...
Question
(PSN)Igna232
So almost 3 days ago I submitted a ticket about loosing the Loki prime systems, the last part I needed, when I claimed it at the foundry. And they still haven't answerd. How long do they take to answer?
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