Need some help

[HandsomeMask]

Hi, I've been locked out of my account for about 2 months now due to the two-step verification system which sends a code to your e-mail and that e-mail is not active and is impossible to recover. I've been trying to get my account back through the support section. So far no luck, the support that's suppose to be assisting me offered me no help at all and also locked me out of the support section. I'm just wondering if there's some way to call and speak to someone directly because this is the worst support I've ever seen or dealt with.

Also I've had this problem with multiple companies and It took one simple message to their support and it was solve no problem at all. When I brought that up I was locked out of the support section the next day.

[Miser_able]

Locked out of support? That sounds odd. How many tickets did you send in? Also we cannot help you. 

[HandsomeMask]

I started one at first then he closed the ticket saying that there's nothing he could do. I started another one and the same guy said to go talk to Microsoft which I did and Microsoft said my e-mail is closed because it's been inactive pass 300 days(something like day). I came back and sent a picture of what Microsoft said and he closed the ticket saying he can't do anything about it and I didn't give any information to prove the ownership of my account which was never asked for.

[MagPrime]

Can you submit a ticket asking to have your email changed?

[Voltage]

24 minutes ago, MagPrime said:

Can you submit a ticket asking to have your email changed?

^This. They should ask you some security questions, and you should be able to change your email address.

[HandsomeMask]

38 minutes ago, --Q--Voltage said:

^This. They should ask you some security questions, and you should be able to change your email address.

That's what I wanted to do which is what happened with my other accounts, but I was told to talk to Microsoft and now I'm locked out from the support section so I can't submit anything.

[Eminem2420]

Try messaging one of the developers and explain your situation and provide proof. Otherwise, there isn't much that you can do if you are locked out of support.

[HandsomeMask]

2 minutes ago, Eminem2420 said:

Try messaging one of the developers and explain your situation and provide proof. Otherwise, there isn't much that you can do if you are locked out of support.

How do I do that? Thanks for the replies so far.

Edited March 17, 2017 by HandsomeMask

[Zepp_]

Warframe's two-step verification is a mess.  Once you have signed up, you don't dare ever lose access to that address.  It's locked in forever.

[MagPrime]

35 minutes ago, HandsomeMask said:

How do I do that? Thanks for the replies so far.

You can hit the latest staff replies tab and get a list of DE staff.  

But I would suggest talking to a Com Mod first.  They aren't as busy as a DE and are more likely to respond.

[HandsomeMask]

8 minutes ago, MagPrime said:

You can hit the latest staff replies tab and get a list of DE staff.  

But I would suggest talking to a Com Mod first.  They aren't as busy as a DE and are more likely to respond.

I'll give it a shot. Thanks

[[DE]Taylor]

Hey HandsomeMask,

I've spoken to our support team about this and you should be able to contact them to further discuss this situation. :)

On that note, I am locking this thread as conversation on this matter should be handled privately from here.