Support Unable to Accurately Check Account

[Brachion]

Recently, I opened a ticket about a Riven challenge that was bugged and nigh-impossible to complete given the game's current handling of enemy spawns.  However, I was told that I had never attempted to unveil said Riven, despite the fact that I have multiple times, as other players in my clan can attest. The issue with the Riven is neither here nor there at this point, but the fact that there's an issue with accurately checking account status is concerning.

Edited April 12, 2017 by [DE]Danielle
Removed ticket link

[NekroArts]

Is it possible you never had the riven mod equip thus never attempting to unveil it?

And what is the riven challenge?

[Trichouette]

We cannot see YOUR support ticket.

What is the riven challenge ? It's not the first time that someone complain "x challenge is impossible" and in fact there is a very simple solution.

[(PSN)A_SimpleName]

Could it be the Find X caches without triggering alarm, which can only be completed at the Kuva Fortress?

[DaftMeat]

It sometimes depends on the challenge. I had problems with "Complete a level 30 defense without the defense object taking any damage" after several runs because I was the only one leaving at Wave 5, for some reason if I left while others stayed it was treated as a failure. What is the challenge you are trying to complete? A screenshot would be nice if possible just to make sure the text is clear.

Also as noted, make sure the riven is equipped (sounds silly, but just to verify).

[[DE]Danielle]

Hey Brachion! 

Support will be contacting you again about this request. Apologies for the confusion! Please also remember not to share your ticket number or URL on the Forums. Thank you :)