If you transferred platforms in the past, you're locked out from merging. I'm disappointed how this wasn't mentioned anywhere and then silently added to the FAQ days after it was posted. We were told back then we're never getting cross save, and now we're being unintentionally punished for our loyalty. I've been waiting patiently to return to this game for over 3 years since it became an increasingly terrible experience on the Switch and eventually got so blurry it caused me and many others headaches. I really hope once the main event is over, DE looks into fixing this and allowing us to merge transferred accounts without being able to dupe items or cause any other such issues. With how stressful this is for many of us, I'm sure it's 10x more stressful for the staff at DE, so I urge everyone to be patient and understanding. Still, sucks I won't be returning since there's Tennogen on my PS4/5 version I spent good money on and prime access I can't repurchase until god-knows when. Upsetting, but there's nothing much anyone in my shoes (and there are many) can do but wait some more. Hopefully we at least get a (not rushed and uninformed) response from DE once they return, cross save is fully implemented, and development continues as normal.