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(FIXED) PSA: Investigating Server Issues in the South-East Asia Region

[DE]Zach

By [DE]Zach,
in Announcements

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[DE]Zach

[DE]Zach

Posted
Posted

Hey Tenno,

We are investigating issues regarding login in the South-East Asia region. Thank you to those who sent in reports.

We are working on a fix to re-establish connections to our Tenno in the affected areas, and we will update you here with the most current information!

If you are having login issues, please contact our support with your logs! You can find your logs by following these instructions: https://digitalextremes.zendesk.com/hc/en-us/articles/200182250-What-information-should-I-give-when-submitting-a-ticket-

Sorry for the inconvenience!

EDIT 12/6/2021 @ 10:44am ET: We have narrowed it down to a specific ISP issue and are monitoring if this is something we can fix on our end. It is possible the specific ISP will need to provide fixes.

EDIT 12/8/2021 @ 9:03am ET: The issue has been fixed. If you are still unable to login please contact our support.

EDIT 12/9/2021 @ 3:12pm ET: The issue has resurfaced. We are investigating and checking if this is something we can fix on our end, but is possible it needs to be fixed by the specific ISP akin to last time!

EDIT 12/13/2021 @ 9:08am ET: According to reports, the issue has been fixed. If you had purchased a booster and was unable to use it during this time, please contact our support with the details.

EDIT 12/13/2021 @ 12:41pm ET: It appears the issue is back. Again, we will investigate what we can do but the issue may need to be fixed by the aforementioned ISPs. Sorry Tenno. <3 

EDIT 12/17/2021 @ 11:06am ET: Again, the issue seems to have resolved itself. Please send us a ticket to our support team if you are still experiencing login issues!

Albenj

Albenj

Posted
Posted

Still down but glad to know it's an actual thing and wasn't just me. Unfortunate that this had to happen after I had just bought a resource booster though. 😭 Hopefully it gets back up real soon.

 

Oh and if it's a problem that can only be fixed on their end, I do hope your technical team can communicate with them directly though. I reckon if a few of us did contact them about the issue ourselves, their customer service wouldn't be able to understand it especially since it seemingly only affects one game.

Slytherinsmiles

Slytherinsmiles

Posted
Posted

All this just had to happen right before the new war :T Either our ISP is so bad or Warframe needs to come up with solutions quick. These types of issues can ruin all the time and effort we spend in this game. But honestly, PH server with PLDT is the WORST combination.

 

Exione

Exione

Posted
Posted

I hope the ISP concerned shall fix this issue. If they do not fix this, Many of their customers could go to other ISPs , considering that the Philippines has a well-known issue in regard with internet connectivity.

Mic.ph

Mic.ph

Posted
Posted
21 minutes ago, (PSN)JeffJeff201 said:

...why...   ...Philippines...

Unfortunately, nobody knows... Not a clue. *eherm PL*T eherm* ✌️

PhilTheNoot

PhilTheNoot

Posted
Posted

If you guys can't log in at all, I'd recommend temporarily using a VPN while waiting, depending on the quality, maybe you guys can even join multiplayer! If not, even with a bad connection to a vpn it personally only effects the menus and loading screen stuff in my case. That is, IF solo, since that Warframe is peer to peer, we can do solo content without much hassle.

Just don't do trading, buying, or market things in general while using it, I don't know the rules to that sort of stuff in regards to using VPNs, so let's be safe.

luckimii

luckimii

Posted
Posted

This might sound petty but ples fix this fast, i may sound like a guy who hasnt touched grass in 2 years for saying this but, the grind never stops.

 

(PSN)Jakeff_PS

(PSN)Jakeff_PS

Posted
Posted

 

58 minutes ago, PhilTheNoot said:

If you guys can't log in at all, I'd recommend temporarily using a VPN while waiting for PLTD to fix or clarify whatever's going on, depending on the quality, maybe you guys can even join multiplayer! If not, even with a bad connection to a vpn it personally only effects the menus and loading screen stuff in my case. That is, IF solo, since that Warframe is peer to peer, we can do solo content without much hassle.

Just don't do trading, buying, or market things in general while using it, I don't know the rules to that sort of stuff in regards to using VPNs, so let's be safe.

being a PS4 player, I don't know how vpn work on consoles.

(NSW)IKIRYO

(NSW)IKIRYO

Posted
Posted

To all my fellow PH Tennos,

Switch to your local mobile hotspots, best if you have unlimited data plan. PLDT/Smart currently have problems with Warframe servers. 
 

 

Yubuuu

Yubuuu

Posted
Posted

itll prolly take long before it gets fixed. i doubt theyll urgently fix this just cus ppl cant log in on a random game. ph ISPs are sh*tty af.

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