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Map Holes & Environment Bugs: Screenshot Tickets


[DE]Rebecca
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Sneaky Sabotage Kahl mission -- found a map hole w/ a faulty teleport volume accessible on the other side that will render your /unstuck command useless by resetting the "safe" location to outside the level-geo, with no way to get back inside.

#2941910

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On 2015-02-04 at 7:33 PM, [DE]Rebecca said:

3) Upload the screenshot via attachment to Support (https://digitalextremes.zendesk.com/hc/en-us) and submit your ticket.

But on support page it says "For map or general bug reporting please use the appropriate bug forum links below. " and those link lead back here: https://forums.warframe.com/forum/11-pc-bugs/

So how do I su
bmit a ticket?

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Am 22.10.2022 um 15:48 schrieb Megazawr:

But on support page it says "For map or general bug reporting please use the appropriate bug forum links below. " and those link lead back here: https://forums.warframe.com/forum/11-pc-bugs/

So how do I su
bmit a ticket?

This is indeed confusing and has also led to me not using this place for environment bug reports in the past, even though I have hundreds of different environment bug screenshots stored on my PC and would love to help DE fix those. Apparently you have to ignore that statement from the Support page redirecting you back here.

 

Here is how I successfully reported an environment bug:

Go to Warframe Support --> Submit a request --> Logs and Metadata --> Category*: Level/Map Screenshot Metadata

 

I gave my last request the title "Metadata for environment bug report screenshot ticket"

I added the original unedited screenshot file created by Warframes screenshot function (F6) as an attachment.

In the text field I wrote

"  Metadata for environment bug report
https://forums.warframe.com/topic/395894-map-holes-environment-bugs-screenshot-tickets/  "

and I added a short description of the map bug I wanted to report.

 

This seems to have been the correct approach since I got positive reaction from DE staff.

"Thank you for reporting this map bug!
We have passed it on to the development team and I am sure that one of our skilled level designers will be able to patch this soon! "

 

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  • 3 weeks later...
Am 20.10.2022 um 21:38 schrieb Terroriced:

#2951575

Large black area (light map bug) on the last section of the Awakening quest.

 

  Unsichtbaren Inhalt anzeigen

lnYOvnx.jpg

 

Both the Echoes of Veilbreaker and Lua's Prey major updates did not address the map bug I reported.

Can we just be honest and lock this thread if it is abandoned by the developers instead of wasting peoples time, including DE support staff who have to answer tickets for no effect?

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  • 4 weeks later...

3005047

Orokin challenge room "hole" ... if you arrive at the door too soon after activating the pedestal to open it, you "fall" and get locked in the loot cave.  Reaching the end of the loot cave won't trigger the door to open and  /unstuck won't help so you have to abort.

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