Yamajii89 Posted November 23, 2016 Share Posted November 23, 2016 ok so i got lucky and got a %75 discound on plat. so i went ahead and bought a $25 2.1k plat supply, thought it may be partialy my fault and my internet, i got double charged. However in my warframe only 1 of the 2.1k is reflected? can i get the other $25 back? Link to comment Share on other sites More sharing options...
gamer456ism Posted November 23, 2016 Share Posted November 23, 2016 Contact support? Link to comment Share on other sites More sharing options...
Wymorlon Posted November 23, 2016 Share Posted November 23, 2016 https://digitalextremes.zendesk.com/hc/en-us Link to comment Share on other sites More sharing options...
(XBOX)Shodian Posted November 23, 2016 Share Posted November 23, 2016 I would contact support for information regarding and type of those transactions. Link to comment Share on other sites More sharing options...
(PSN)PS_robertgk2017 Posted November 23, 2016 Share Posted November 23, 2016 why does everybody always say contact support? albeit yea normally thats what you do, but everybody knows they take weeks to reply to stuff, Odds are much better that someone relevant will see your post here on the forums than on support. Link to comment Share on other sites More sharing options...
Wymorlon Posted November 23, 2016 Share Posted November 23, 2016 if its not in a ticket they can not do anything about it. Link to comment Share on other sites More sharing options...
Zepp_ Posted November 23, 2016 Share Posted November 23, 2016 7 minutes ago, (PS4)PS_robertgk2017 said: why does everybody always say contact support? albeit yea normally thats what you do, but everybody knows they take weeks to reply to stuff, Odds are much better that someone relevant will see your post here on the forums than on support. That's just not true at all. Support isn't poking around here looking for wrongs to right. Link to comment Share on other sites More sharing options...
Noobverest Posted November 23, 2016 Share Posted November 23, 2016 13 minutes ago, (PS4)PS_robertgk2017 said: why does everybody always say contact support? albeit yea normally thats what you do, but everybody knows they take weeks to reply to stuff, Odds are much better that someone relevant will see your post here on the forums than on support. Support usually takes around 2-3 days to contact me back. RIP you Link to comment Share on other sites More sharing options...
direcyphre Posted November 23, 2016 Share Posted November 23, 2016 19 minutes ago, (PS4)PS_robertgk2017 said: why does everybody always say contact support? albeit yea normally thats what you do, but everybody knows they take weeks to reply to stuff, Odds are much better that someone relevant will see your post here on the forums than on support. Because account related issues can't be solved by fellow forum-goers. Link to comment Share on other sites More sharing options...
Rhundis Posted November 23, 2016 Share Posted November 23, 2016 Or call your card provider. Link to comment Share on other sites More sharing options...
WindigoTG Posted November 24, 2016 Share Posted November 24, 2016 5 hours ago, (PS4)PS_robertgk2017 said: but everybody knows they take weeks to reply to stuff Don't know about consoles section, but on PC all my tickets were answered within a few hours. Link to comment Share on other sites More sharing options...
Tesseract7777 Posted November 24, 2016 Share Posted November 24, 2016 (edited) 5 hours ago, (PS4)PS_robertgk2017 said: why does everybody always say contact support? albeit yea normally thats what you do, but everybody knows they take weeks to reply to stuff, Odds are much better that someone relevant will see your post here on the forums than on support. Actually with all respect you are wrong here. Trying to get support on the forums is like yelling down an empty well... it will never get you anywhere... not ever. Not one from support will ever see it here, while with a ticket they will get to it eventually. The forums/contacting devs are only a last resort if there is a serious confusion with support, and they aren't resolving the issue, and it absolutely has to be escalated. All issues should always start with a support ticket and will always be solved faster that way. The process of getting an issue cannot even begin until the ticket is sent. Edited November 24, 2016 by Tesseract7777 Link to comment Share on other sites More sharing options...
(PSN)Puckish_Rogue125 Posted November 24, 2016 Share Posted November 24, 2016 8 hours ago, (PS4)PS_robertgk2017 said: why does everybody always say contact support? albeit yea normally thats what you do, but everybody knows they take weeks to reply to stuff, Odds are much better that someone relevant will see your post here on the forums than on support. I see your response got their money back then....no? Weird.. Link to comment Share on other sites More sharing options...
CeePee Posted November 24, 2016 Share Posted November 24, 2016 12 hours ago, (PS4)PS_robertgk2017 said: why does everybody always say contact support? albeit yea normally thats what you do, but everybody knows they take weeks to reply to stuff, Odds are much better that someone relevant will see your post here on the forums than on support. I wouldn't trust a company that goes after my payment and personal details just based on a forum post. Support, and an open ticket is always the only option when it's about things regarding billing/payment info. No one on the forum can help with these. Link to comment Share on other sites More sharing options...
Carnage2K4 Posted November 24, 2016 Share Posted November 24, 2016 12 hours ago, (PS4)PS_robertgk2017 said: why does everybody always say contact support? albeit yea normally thats what you do, but everybody knows they take weeks to reply to stuff, Odds are much better that someone relevant will see your post here on the forums than on support. both times I've contacted support it's been resolved in 2 days, one was less than 6 hours for a 1st reply... So... your statement is patently false, and on top of that, what exactly do you expect forum users to do? Laugh? there is no reason to even post this kind of support only issue on the forums... other than if you don't know to contact support... Link to comment Share on other sites More sharing options...
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