(XBOX)Boozo The Clown Posted September 18, 2014 Share Posted September 18, 2014 I bough platinum 12 days ago, submitted a ticket twice, and still got nothing to show for it!? What's up with that? Link to comment Share on other sites More sharing options...
(XBOX)SHAWNB86 Posted September 18, 2014 Share Posted September 18, 2014 will will there be a patch to fixthe Platinum problem Link to comment Share on other sites More sharing options...
(XBOX)BryanCacciatore Posted September 18, 2014 Share Posted September 18, 2014 I don't know if it is fixed or I am just lucky. I just made a purchase of 370 platinum and it appeared in my account right away. I was unable to purchse while in-game (it sent me to the marketplace results and then when I tried to go into any results it would just quit to the Xbox home screen), but when I went directly to the Xbox Marketplace and searched for Warframe it worked without problem. Link to comment Share on other sites More sharing options...
(XBOX)Warbooze Posted September 18, 2014 Share Posted September 18, 2014 Yeah Im haveing the same problem I bought a bunch but still have not got anything. Link to comment Share on other sites More sharing options...
(XBOX)Balthyzar Posted September 20, 2014 Share Posted September 20, 2014 (edited) Don't bother contacting Microsoft support. Just take a screen shot of your account showing you got charged with your gamertag in the upper right corner of the screen. Then send a ticket to the warframe support with the screenshot attached. I have had to do this 6 to 7 times and it usually only takes a couple days. The longest I waited was a week. If you try to ask Microsoft, they will just give you the address for this site. If you don't get the platinum right away then submit a ticket. Waiting will do you no good. Microsoft is considering removing the platinum from their store atm. Warframe DE needs to get this fixed and stop threatening to ban ppl for sending tickets every time they get ripped off. Edited September 20, 2014 by (PS4)IIIDevoidIII Merged Posts Link to comment Share on other sites More sharing options...
(PSN)IIIDevoidIII Posted September 20, 2014 Share Posted September 20, 2014 Warframe DE needs to get this fixed and stop threatening to ban ppl for sending tickets every time they get ripped off. This doesn't occur unless you are abusing something. (i.e. the support ticket submission with spamming and innappropriate language) Link to comment Share on other sites More sharing options...
(XBOX)mRwIcKcm23 Posted September 21, 2014 Share Posted September 21, 2014 it still is happen and I don't care about my money its just I want to get this fix like the rest of the people so I can enjoy the but if Microsoft get rid of the store then we all well be out of luck than I have to go find another place to get this or we wont be able to buy none at all and you well have a lot of mad people I spent over 100 on this game and I waited four day so it come down on your end warfame de is to how quickly can you fix the problem time day let us know Link to comment Share on other sites More sharing options...
(XBOX)Haafingar118 Posted September 24, 2014 Share Posted September 24, 2014 Don't listen to anything they tell you about how to solve the problem. It's all a load. I've bought multiple $4.99 bundles and I've contacted both DE and Microsoft and I've still been waiting two weeks to either get a refund or my product that I paid for. Link to comment Share on other sites More sharing options...
(PSN)IIIDevoidIII Posted September 24, 2014 Share Posted September 24, 2014 Don't listen to anything they tell you about how to solve the problem. It's all a load. I've bought multiple $4.99 bundles and I've contacted both DE and Microsoft and I've still been waiting two weeks to either get a refund or my product that I paid for. Please disregard spreading rumor. I do not know the progress of this fix, but I do know it is a priority for the XBox team to fix. Based on replies and Support Tickets I had read from other XB1 users, their issues had been resolved. Wait for your support ticket, if you have submitted one, to receive a reply, please. If you are experiencing this issue, it is advised to not to make multiple attempts at purchasing the product. Link to comment Share on other sites More sharing options...
(XBOX)icurehangovers Posted September 26, 2014 Share Posted September 26, 2014 Don't listen to anything they tell you about how to solve the problem. It's all a load. I've bought multiple $4.99 bundles and I've contacted both DE and Microsoft and I've still been waiting two weeks to either get a refund or my product that I paid for. You must be doing something wrong. I've bought platinum twice and both times received nothing up front. I put in a ticket right away both times and got my platinum by the afternoon the following day. If you're not getting a response or they are telling you you're missing something, follow their instructions. Or follow my example. Here's what I did: at Xbox.com, sign in, go to the my account link at the top right, once in my account there should be a transaction section on the bottom left. This is what you take a screenshot of. Make sure your gamertag shows at the top. If you have issues like I do where there are no transactions shown, you'll have to go to commerce.microsoft.com and log in with your Xbox live account. Once in the site, click view all transactions link under recent transactions. Take a screenshot of this screen. Both times I had this issue, I sent them a screenshot of both screens. I received a reply in as quickly as 24 hours. I can't say this will be your experience but I don't see why they are working on my stuff faster then some who have been waiting a couple of weeks other than there was an issue with you ticket. Hope this helps. Link to comment Share on other sites More sharing options...
(XBOX)SSE ASSASSIN Posted September 26, 2014 Share Posted September 26, 2014 If this problem happens all you have to do is log onto your xbox live account via the xboxlive web site and submit a screen shot of your trasaction history. Then submit that screen shot to warframe support . If you dont know how to take a proper screen shot from your computer find someone who does. Or contact me on the xbox one and i will walk you threw the proccess.This error happens to me everytime i get platinum and within a few hours the warframe support staff helps me everytime. Link to comment Share on other sites More sharing options...
[DE]Megan Posted September 26, 2014 Share Posted September 26, 2014 The issue of not receiving Platinum/purchased items should be resolved as of recently. SSE ASSASSIN, and icurehangovers have detailed some great steps in this thread to reproduce if you're experiencing a purchasing issue. Please contact our Support Team if this issue occurs for you: http://support.warframe.com/ Link to comment Share on other sites More sharing options...
(XBOX)JustCallMeSteph Posted September 27, 2014 Share Posted September 27, 2014 I've bought 9.99 worth of platinum three tI mes That I never received And Microsoft was kind enough each time to refund these purchases and even gave me a free 3 months subscription code for the inconvenience. I made a ticket with the developers for the first purchase that I didn't receive over a week ago and still haven't received one email or reply from them since. I would really like my $10 worth of platinum. DO SOMETHING DEV Link to comment Share on other sites More sharing options...
(XBOX)SHAWNB86 Posted October 2, 2014 Share Posted October 2, 2014 I made the ticket and send in a screen shot they gave me my platinum very quick Link to comment Share on other sites More sharing options...
(XBOX)aStarCR Posted October 3, 2014 Share Posted October 3, 2014 (edited) I purchased 2x170 platinum packs, and they never showed up. I was given a refund for only one of the 170 platinum packs. I still am missing a pack of 170 platinum. Edited October 3, 2014 by (XB1)aStarCR Link to comment Share on other sites More sharing options...
(XBOX)aStarCR Posted October 3, 2014 Share Posted October 3, 2014 I purchased 2x170 platinum packs, and they never showed up. I was given a refund for only one of the 170 platinum packs. I still am missing a pack of 170 platinum. aka threw $9.99 away LAAAAAAME Link to comment Share on other sites More sharing options...
(XBOX)HC One Stick Posted October 5, 2014 Share Posted October 5, 2014 Trust me guys just send a report in with everything they need and you will get your platinum. They handled my case very quickly. It's a Xbox problem not a Warframe one. Link to comment Share on other sites More sharing options...
(XBOX)Nlandry Posted October 6, 2014 Share Posted October 6, 2014 HI guys i didn't know were to post this, but I recently checked my inventory (i believe it was last night 10/26/04 around 2-3 am) platinum and found it missing. I had about 15 stored five left over from the begin 50 and 10 from trading with a clan mate. I wanted to know if any one has had something similar happen to them. Link to comment Share on other sites More sharing options...
(XBOX)icurehangovers Posted October 8, 2014 Share Posted October 8, 2014 HI guys i didn't know were to post this, but I recently checked my inventory (i believe it was last night 10/26/04 around 2-3 am) platinum and found it missing. I had about 15 stored five left over from the begin 50 and 10 from trading with a clan mate. I wanted to know if any one has had something similar happen to them. I would put in a ticket with support. Beyond that I wouldn't know what to tell you. Server error??? HI guys i didn't know were to post this, but I recently checked my inventory (i believe it was last night 10/26/04 around 2-3 am) platinum and found it missing. I had about 15 stored five left over from the begin 50 and 10 from trading with a clan mate. I wanted to know if any one has had something similar happen to them. I would put in a ticket with support. Beyond that I wouldn't know what to tell you. Server error??? Link to comment Share on other sites More sharing options...
(XBOX)OhYouWantSumToo Posted October 9, 2014 Share Posted October 9, 2014 my problem is tha i brought 2 microsoft cards and went do buy the 1000 plat bundle and its not giving me the option to use my microsoft pooints to buy it, but when i brought the nyx prime acess bundle same way few days before it worked just fine with out trynna make me use my credit card. Link to comment Share on other sites More sharing options...
(XBOX)SlackArseZombie Posted October 17, 2014 Share Posted October 17, 2014 Having the same problem, contacted support and they got right back to me. I don't mind taking a screen shot to prove I bought the platinum and will as soon as I'm off work buuuut the burden of proof is on the seller not the buyer and having to wait days for a digital purchase is crazy. But meh they're nice about it so far so I'll be nice as well Link to comment Share on other sites More sharing options...
(XBOX)DShinShoryuken Posted October 18, 2014 Share Posted October 18, 2014 (edited) Greetings fellow Tenno May I ask what are the steps to be taken if one purchased Plat and did not get it on Xbox One? Sadly, I am in the same boat as I wanted to help my clan build up the dojo and the need for Forma is a constant stopper. Great game and enjoying the gameplay. I have LOTS of patience but the wait time for making rooms is now growing longer since the Plat for Forma did not come through when bought. Oh well....that is the way the blade slashes. Fare well Tenno UPDATE: Thank you Support for fixing my Plat issue. All is good and now waiting the waiting game to get rooms in Dojo done & research. You guys are worth every penny. Edited October 21, 2014 by (XB1)DShinShoryuken Link to comment Share on other sites More sharing options...
(XBOX)Nlandry Posted October 22, 2014 Share Posted October 22, 2014 I would put in a ticket with support. Beyond that I wouldn't know what to tell you. Server error??? I would put in a ticket with support. Beyond that I wouldn't know what to tell you. Server error??? This solution works great for those who purchased platinum, but that leaves out issues with platinum that was acquired through trade and default platinum provided at the beginning. How is the issue addressed in those two scenarios? (Thanks for your response.) Link to comment Share on other sites More sharing options...
(XBOX)ROBOVOID Posted October 26, 2014 Share Posted October 26, 2014 (edited) I bought 1000 platinum from marketplaces but they did not appear in game I purchased the 370 platinum and I had the same issue today I contacted Microsoft and the young lady credited my wallet to try the purchase again and still nothing she said to wait 72 hrs and contact "Warframe Support if the Platinum does not appear that it is an issue on there end". Edited October 26, 2014 by (XB1)ROBOVOID Link to comment Share on other sites More sharing options...
(XBOX)ST7A Bad Karma Posted October 26, 2014 Share Posted October 26, 2014 (edited) This is total bullS#&$. I'm having the same problem. I don't purchse items off the Xbox store to "wait a day" to access that content. I have re logged several times, not to mention this is my first hour of game play. I should not have to submit screenshots or any other proof of purchase, the money was taken out of my account fast enough without any bogus undue delays. my items should be delivered as promptly and as painlessly as they were paid for. It's not my job as a consumer to handle YOUR accounting responsibilities. I will be contacting Microsoft and my bank ... Fraud is a serious matter. my financial institution as well as Microsoft Live don't take these matters lightly. I understand all games have bugs and glitches. That said if the store is not working as intended it should be taken offline until it is working satisfactorily. Edited October 27, 2014 by (XB1)ST7A Bad Karma Link to comment Share on other sites More sharing options...
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