Letter13 Posted October 27, 2014 Share Posted October 27, 2014 I should not have to submit screenshots or any other proof of purchase In an ideal world, no you should not have to. And you still don't... But taking a screenshot of the purchase receipt and sending it in to support is a guaranteed way to get your platinum quickly, and it's a lot more effective in getting you what you paid for than making a rage/rant post and threatening the developers with charges of fraudulence. No one is committing fraud either. DE has openly stated that they're aware of purchasing difficulties and have instructed users to send in screenshots of their receipts if they did not receive their platinum. Fraud implies that DE is intentionally stealing your money and/or misleading players, which they aren't. Link to comment Share on other sites More sharing options...
(XBOX)ST7A Bad Karma Posted October 27, 2014 Share Posted October 27, 2014 (edited) Summarizing my dissatisfaction up to being a rage thread..... really not appreciated. I'm going on 24 hours and still have not received my plat or mods. I receive many purchases from Amazon the next day via snail mail..... Just fyi when the purchases are made there is no confirmation of purchase page, no items show up as being downloaded or even qued which is not the norm. It's awesome seeing the new Haloween themed mods out today knowing that even if I purchase them I won't receive the items. Edited October 27, 2014 by (XB1)ST7A Bad Karma Link to comment Share on other sites More sharing options...
[DE]Megan Posted October 29, 2014 Share Posted October 29, 2014 XB1 Tenno, We're currently investigating a platinum purchasing issue on the XB1. When attempting to connect to the Xbox Store through the 'GET PLATINUM' market tab, some players receive a 'We did not find anything' message. We don't have an ETA for a fix, but please know that we're investigating and avidly finding a solution. This thread will be updated with more information when we have it, thank you. Link to comment Share on other sites More sharing options...
[DE]Megan Posted October 30, 2014 Share Posted October 30, 2014 A small under the hood fix has gone live in an effort to solve the issue of players not receiving purchased items. For those that have not received their purchased items, please relog at your earliest convenience. Those items should be delivered to your account upon relogging. As a side note, we've investigated the accounts active in this discussion thread, and have determined that each account has undelivered items in there inventory that should be granted upon relogging. We would greatly appreciate those that experienced this issue, to report back here if this solution worked. Our apologies for the delay, we thank you for patiently waiting while we worked through the solution process. Link to comment Share on other sites More sharing options...
[DE]Steve Posted October 30, 2014 Share Posted October 30, 2014 On behalf of the team and myself I also want to apologize for this mess. How ridiculous. I know the server team has finally made a breakthrough on these issues and all past and future ones should be working seamlessly for you. To see you supporting us and be met with this is just shameful on our part. We are arranging a small token of apology to show up in your inbox in the next few days. I'm sorry, and thanks for sticking with us, despite this mess. -Steve Link to comment Share on other sites More sharing options...
(XBOX)thefloatingbuie Posted October 30, 2014 Share Posted October 30, 2014 I have bought 2 $10 plat packs & 2 $5 plat packs havent got aany yet. Sent a request havent got a reply they keep saying its fixed and every time i buy some i feel robbed how long does it take to send me my plat Link to comment Share on other sites More sharing options...
[DE]Megan Posted October 30, 2014 Share Posted October 30, 2014 Hey thefloatingbuie, I can see from the DB that you were successfully granted your Platinum upon logging in today (yay!) Please PM me if you would like to discuss further, thanks :) Link to comment Share on other sites More sharing options...
(XBOX)PTFO Hanoth Posted November 4, 2014 Share Posted November 4, 2014 I brought over 8000 plat in total and only received 8000 in the refund. Sounds nice until you realize I was promised twice that. Im glad DE is trying but promises broken are far worse than promises never made. Link to comment Share on other sites More sharing options...
(XBOX)JimGill Posted November 6, 2014 Share Posted November 6, 2014 (edited) 8000 is 1x and then 8000 more is 2x. you got your platnium. If you say you deserve more, go to commerce.microsoft.com and show a statement of what you bought. Edited November 6, 2014 by (XB1)JimGill Link to comment Share on other sites More sharing options...
(XBOX)ExtroKold Posted November 7, 2014 Share Posted November 7, 2014 The promise was 8000 extra on top of the 8000 you originally received; doubled the plat you bought not tripled Link to comment Share on other sites More sharing options...
(XBOX)mathew55 Posted November 20, 2014 Share Posted November 20, 2014 Just bought 1000 plat and didn't get it Link to comment Share on other sites More sharing options...
(XBOX)astroplasmic Posted November 20, 2014 Share Posted November 20, 2014 Bought plat on Xbox one then didn't see it come on like usual so like an idiot I bought another 10$ worth of play, now 30 min later and still no plat. GT: astroplasmic help please I'm really pissed I can't claim my nyx prime cause this crap Link to comment Share on other sites More sharing options...
(XBOX)Git rektd Posted November 20, 2014 Share Posted November 20, 2014 Bought two 5$ packs today, i've bought plat in the past and it's always instant. GT: Git rektd thanks Devs. Link to comment Share on other sites More sharing options...
(XBOX)ARtheBushmaster Posted November 20, 2014 Share Posted November 20, 2014 Bought 2x 75 platinum packs yesterday and still didn't receive anything, i put a ticket in but no reply yet... I just want my platinum :( Link to comment Share on other sites More sharing options...
(XBOX)Zola Posted November 20, 2014 Share Posted November 20, 2014 So buying platinum for this game is useless because you wont get it for like two weeks? I seen on xbox store the platinum only has 2 stars, lol.... Link to comment Share on other sites More sharing options...
(XBOX)N ANGRYBEAVER Posted November 25, 2014 Share Posted November 25, 2014 wow, i love reading this thread, because it just shows how ignorant some people are, the moderators are doing their job, and so is DE... It isnt their fault, if anything its your fault for buying consumables on day one of a free-to-play's release. Im not saying its okay to ship, metaphorically, a game that has a broken monetary system, but it is common for this kind of issue, especially in ftp games. Link to comment Share on other sites More sharing options...
(XBOX)The Ham Demon Posted December 9, 2014 Share Posted December 9, 2014 So....I bought 1000 platinum 7 hours ago was hoping to have immediately. If I would have know I would be spending $50 and not be getting what I played for immediately I most definitely wouldn't have done it. I hope I get it soon instead of two weeks. >.> Link to comment Share on other sites More sharing options...
(XBOX)K1LLER HITMAN Posted December 9, 2014 Share Posted December 9, 2014 i bought prime access like 5 hours ago and still nothing i spend $80 and dident get anything. plz send me the stuff Link to comment Share on other sites More sharing options...
(XBOX)ashes of suvius Posted December 9, 2014 Share Posted December 9, 2014 yeah, plat purchasing is definitely messed up again..... sigh. Link to comment Share on other sites More sharing options...
(XBOX)The Ham Demon Posted December 9, 2014 Share Posted December 9, 2014 As of this morning still no plat..I'm getting very pissed Link to comment Share on other sites More sharing options...
(XBOX)CampingSniper81 Posted December 10, 2014 Share Posted December 10, 2014 I bought 375 platinum from marketplaces but they did not appear in game and this was on monday has anyone else been experiencing this problem because I thought this was fixed back in September Link to comment Share on other sites More sharing options...
(XBOX)Rufy Boy Posted December 12, 2014 Share Posted December 12, 2014 Has anyone else not received their compensation plat? I Bought a 75p and 370p package when the game first came to XB1 and only got my refund for the 75p transaction a few weeks back but have yet to receive my 370p compensation. The funny thing is the 370p package was the one that gave me trouble in the first place! Link to comment Share on other sites More sharing options...
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