Shinnook Posted June 22, 2019 Share Posted June 22, 2019 Hi, recently my account has been suspended until 01 june 2035 i want to know why. I didn't use third part programs and i downloaded the game from the main page. When i try to log in it says that ive been suspended cause i violated the tos, then i read it and there is nothing that i can uderstand about the suspend, i read that they can ban or suspend for no reason any time they want but is sounds strange to me. I know i have a bad connection beacause ive been banned during a game that i host and some players yell at me so maybe this can be the problem?. I had some problems with minecraft server that the staff called me and say that i send too many packets but is all about my lagg and is ok no problems here. I really like this game i spent a lot of time on it id like to continue to play but i have this issue. So please if some one can help me about that i will be very happy. Thanks -Shinnook Link to comment Share on other sites More sharing options...
Oreades Posted June 22, 2019 Share Posted June 22, 2019 The only people who might be able to shine some light on whatever is going on is Support https://digitalextremes.zendesk.com/hc/en-us Link to comment Share on other sites More sharing options...
Miser_able Posted June 22, 2019 Share Posted June 22, 2019 Yea, we can't help. You'd have to bring it up with support. Link to comment Share on other sites More sharing options...
Shinnook Posted June 22, 2019 Author Share Posted June 22, 2019 14 minutes ago, Oreades said: The only people who might be able to shine some light on whatever is going on is Support https://digitalextremes.zendesk.com/hc/en-us Alredy did that >_< 2 times Link to comment Share on other sites More sharing options...
Kaotyke Posted June 22, 2019 Share Posted June 22, 2019 Just now, Shinnook said: Alredy did that >_< 2 times Dont spam them or they will block you there. Reply to the same message and wait. Because we sure as hell cant help you. We are players, not the devs or the support staff. 1 Link to comment Share on other sites More sharing options...
FlusteredFerret Posted June 22, 2019 Share Posted June 22, 2019 Forum Rule #1,234,567 - do not post about bans / suspensions on the forum... Link to comment Share on other sites More sharing options...
The_Mustachio Posted June 22, 2019 Share Posted June 22, 2019 Did you try turning off, then back on? Link to comment Share on other sites More sharing options...
SDGDen Posted June 22, 2019 Share Posted June 22, 2019 if you're 100% sure you've done nothing wrong, its probably an automatic ban that wasnt meant to happen. and support will reverse it once they get to it (may take a while) Link to comment Share on other sites More sharing options...
Shinnook Posted June 22, 2019 Author Share Posted June 22, 2019 Just now, SupremeDutchGamer said: if you're 100% sure you've done nothing wrong, its probably an automatic ban that wasnt meant to happen. and support will reverse it once they get to it (may take a while) ok thank you, i see people sayng that i cant spam?, im not spamming here thats my first topic/post on forums i don't know how it works. So if you guis can't really do anything ill wait and hope they will fix my problem. How to close the post? Link to comment Share on other sites More sharing options...
(PSN)Eluminary Posted June 22, 2019 Share Posted June 22, 2019 (edited) It(threads like this)typically will get locked pretty quickly. Support desk can sometimes take as long as a week to respond, I've had to contact them one time, they seem to be quite busy. Edited June 22, 2019 by (PS4)Eluminary Link to comment Share on other sites More sharing options...
Leyvonne Posted June 22, 2019 Share Posted June 22, 2019 7 minutes ago, Shinnook said: ok thank you, i see people sayng that i cant spam?, im not spamming here thats my first topic/post on forums i don't know how it works. They meant you shouldn't open multiple support requests (aka tickets) about the same issue as that will just make it take longer for you and everyone else who need help from the support team. Link to comment Share on other sites More sharing options...
(PSN)Eluminary Posted June 22, 2019 Share Posted June 22, 2019 Just now, (XB1)Cubic Clem said: A week? The reports I've read had to wait months to get their problem solved lol Problem being solved and initial response are different things... However like I've said I only had to contact them once and that's been over a year ago. I was basically just trying to illustrate the point it was unlikely to hear from them quickly, due to them normally having a high volume of tickets to deal with. Link to comment Share on other sites More sharing options...
Kaotyke Posted June 22, 2019 Share Posted June 22, 2019 13 minutes ago, Shinnook said: ok thank you, i see people sayng that i cant spam?, im not spamming here No. I mean spam Support. And I mean opening a ticket and then another of the same issue not long after the first one, and another, and another and another... You get the picture. Send just 1 ticket and reply to it if its taking too long, it will ping on their side. Link to comment Share on other sites More sharing options...
Recommended Posts