Something Feels Shady

[(PSN)Romulus93]

Does support usually ask for log in info then log into your account? I had a problem and support needed to log in to my account. I come back and my whole clan is gone. I was the sole person in it. Something feels off and now support just says I left it. So not helping  my anxiety. 

Edited January 12, 2016 by (PS4)Romulus93

[(XBOX)EternalDrk Mako]

seems like scam

[MichelPostma]

I have never heard of support needing your login information to log in your account. Am interested if someone else has had this before

[VampirePirate]

They are not supposed to ask you for your personal information.  Someone tricked you.

[DarkRuler2500]

NO Support should EVER ask for Login Data.

If they did it was a fake.

[(PSN)SeekerLoki]

Definitely sounds like a scam.

[Latiac]

Seems like a scam.

 

Support if anything, would have your login data avaliable if they TRULY needed to access an account or something. They wouldn't ask you for it.

[(PSN)AngelShur]

Support would never do such:

 

We would like to take the opportunity to remind players of the importance of keeping your Warframe account secure.  Per the Terms of Use, and as agreed to by all players when their accounts were created, the account creator is responsible for all activities and transactions that occur under their account.  With that in mind, please do not share your account login information with ANYONE for ANY reason.  Digital Extremes will not be held responsible for any items or resources lost as a result of a security breach on your account.  If you have given access to your account to another player for any reason, we might not be able to restore items that have been sold, traded, or changed in any way.  As well, any player found to have accessed another player’s account will have their own account permanently banned from Warframe without exception.

 

Some basic account security tips:

 

·         Never share your login information with anyone

·         Do not use the same password for different accounts – keep your password unique for each account

·         If you play at a friend’s house (even a trusted friend), make sure that you never leave yourself logged in while the game is unattended, and check to ensure that your login information is not saved on their machine

·         If you live with other people, do no leave your account logged in while you are away from the game

 

What to do if you think your account has been compromised:

 

·         Change your password and the email associated with your account immediately. To change your password, go tohttps://warframe.com/user .  To change your account email, please send a request to support@warframe.com.

·         Open a support ticket (support.warframe.com) and contact Player support as soon as possible describing your situation.

·         Please refrain from making trades or purchases while we are investigating and/or restoring your account, as this can complicate the recovery process.

[Rydian]

"Support"?

 

Who, where, what form did that contact you in, got a screenshot?

[(PSN)IIIDevoidIII]

Whoa whoa.

 

What website did you go to for Warframe Support?
If you used anything other than http://support.warframe.com/ - which redirects to - https://digitalextremes.zendesk.com/hc/en-us I recommend using the provided links to contact Support immediately and notify them your account may've been breached by a third party.

 

As far as I'm aware, there is no reason a Support Agent should ever ask for your login information. They already have unrestricted access to your account data, they should hold no reason to log into it.

[nickelshark]

You should really report this.

[RobWasHere]

They had to ask you about logs not login info. Support never asks for login data, because they have all your data in the database and can clone your account for bug testing without knowing its password.

[rudman88]

you got scammed xd

 

Any game admin will not ask for your account user pass xd

[-Sharpz-]

Ouch!  Support would not ask for your login information.  All I can say is contact support and wait from a response from them to see if they can help you out somehow.  If you have any screenshots send it with the support ticket. Sorry that happened to you.  Hope it works out for you.

[(PSN)Pengu_Imperialus]

Ouch.  Report ASAP.

[(PSN)SeekerLoki]

I would add that if you haven't already, you should change your PSN password ASAP.

[[DE]Danielle]

Does support usually ask for log in info then log into your account? I had a problem and support needed to log in to my account. I come back and my whole clan is gone. I was the sole person in it. Something feels off and now support just says I left it. So not helping  my anxiety. 

Upon further review we have found why your clan has gone missing. Please revisit the original ticket you sent in for an update on the situation. 

 

Thank you!