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Server Troubles (+ Boosters).


[DE]Rebecca
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The pure entitlement that people display when something like this happens.. It's not DE's fault in the slightest, you are owed nothing, but will probably get something anyways.(extended booster, baro, etc)

I read a book recently called "One second after" follows the story of a guy trying to survive when an EMP goes off. if this is how we act when a game server goes offline for a day I'd really hate to see what we become in a real emergency.

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14 minutes ago, crushlex said:

That's where you're wrong, sir. They don't need to give us anything. The only thing they need to do is fix the game so we can play again.
I feel some people here have been so used to be blessed by Warframe and DA for so long. They can't even handle a few harsh days anymore.

thats silly. 'hurr durr be happy you are playing for free'. come on we have a professional company that cant seem to deal with their issues. the only professional outcome would be for them to compensate people who spent money on boosters and couldnt play due to them not being able to deal with their issues competently. S#&$ happens ofcourse, but come on. this isnt small company we are talking about. they should be more than equipped to deal with this.

i dont even have any stakes in this at all. i have enough plat to buy monthly boosters and mine are already ending, but i would be very annoyed if i bought a 3day booster on friday and couldnt play due to server issues. what doesnt matter to me, could matter to some less fortunate player.

at the end of the day the real shame is that people simply couldnt play. refunding boosters isnt going to change that.

Edited by fartloud
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7 minutes ago, Ti_Dinzeo said:

Especially since there is literally nothing DE, or anyone else, can do to protect against DDoS attacks.

This is not entirely true. But yeah, it's practically impossible to be completely immune against attacks like this.

Even companies like Sony, Blizzard and Square have got DDoS'd pretty recently even though they have WAY more money and resources to spend on countermeasures than DE.

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6 minutes ago, Kegaren said:

It's not DE's fault in the slightest

I think it is partially their fault of not being ready to defend from attack, last 3 years they do have at least one attack per year so they could prepare to defend expecting that this year they will have some attacks too.

It isn't a big fault, a small one but it's there.

Edited by Zilotz
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4 minutes ago, fartloud said:

thats silly. 'hurr durr be happy you are playing for free'. come on we have a professional company that cant seem to deal with their issues. the only professional outcome would be for them to compensate people who spent money on boosters and couldnt play due to them not being able to deal with their issues competently. S#&$ happens ofcourse, but come on

6

Rebecca said they were discussing the way they'll do this compensation. Therefore, no one should ask for any compensation anymore. If people were to read what's been said, that is.
Besides, they need to fix the game prior to distribute any compensation, right?

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On 24/03/2018 at 2:33 PM, [DE]Rebecca said:

The connectivity charts on PC have looked like this over the past 24 hours. Once we are able to smooth it out we'll know we've fixed up the problems! 
image.png

from my experience, this looks like a firewall where normal traffic exceeds the DDoS threshold.

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1 minute ago, fartloud said:

thats silly. 'hurr durr be happy you are playing for free'. come on we have a professional company that cant seem to deal with their issues. the only professional outcome would be for them to compensate people who spent money on boosters and couldnt play due to them not being able to deal with their issues competently. S#&$ happens ofcourse, but come on. this isnt small company we are talking about. they should be more than equipped to deal with this.

i dont even have any stakes in this at all. i have enough plat to buy monthly boosters and mine are already ending, but i would be very annoyed if i bought a 3day booster on friday and couldnt play due to server issues. what doesnt matter to me, could matter to some less fortunate player.

at the end of the day the real shame is that people simply couldnt play. refunding boosters isnt going to change that.

Okay, here's where you're wrong.  there is NOTHING that DE or anyone else can to to protect against DDoS attacks.  Yes they can make it a little harder but all the attacker needs to compensate is a bigger bot-farm  No company on the planet can afford to make it impossible for DDoS attacks to affect them.  It's not them not dealing with their issues, because they are dealing with it.  That's why people are in work on the weekend, trying to return service to the players.

 

Second, the amount of money even for all four boosters over the time involved is tiny.  If someone's that hard up for money, they shoudn't be buying boosters with it.  I know I shouldn't be.  Yes, it's annoying that we've been unable to play over this, a Baro Ki'Teer weekend and the first weekend after a Prime frame is released.  Yes, it's annoying to lose out on mission rewards.  but NO, it's not DE's fault in any way.  They're undoubtedly doing the best they can, because it's their job and livelyhood rather than just their hobby.  They probably will compensate people who've lost out on boosters in some way WHEN THEY'VE FINISHED DEALING WITH THE ACTUAL PROBLEM, but that's because they actually seem to give a damn about their customers unlike a lot of other dev studios out there.

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1 minute ago, Ti_Dinzeo said:

Okay, here's where you're wrong.  there is NOTHING that DE or anyone else can to to protect against DDoS attacks.  Yes they can make it a little harder but all the attacker needs to compensate is a bigger bot-farm  No company on the planet can afford to make it impossible for DDoS attacks to affect them.  It's not them not dealing with their issues, because they are dealing with it.  That's why people are in work on the weekend, trying to return service to the players.

 

Second, the amount of money even for all four boosters over the time involved is tiny.  If someone's that hard up for money, they shoudn't be buying boosters with it.  I know I shouldn't be.  Yes, it's annoying that we've been unable to play over this, a Baro Ki'Teer weekend and the first weekend after a Prime frame is released.  Yes, it's annoying to lose out on mission rewards.  but NO, it's not DE's fault in any way.  They're undoubtedly doing the best they can, because it's their job and livelyhood rather than just their hobby.  They probably will compensate people who've lost out on boosters in some way WHEN THEY'VE FINISHED DEALING WITH THE ACTUAL PROBLEM, but that's because they actually seem to give a damn about their customers unlike a lot of other dev studios out there.

I agree with you 100%. This is not there fault. What matters is there letting everyone know What is happening. 

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2 minutes ago, Zilotz said:

I think it is partially their fault of not being ready to defend from attack, last 3 years they do have at least one attack per year so they could prepare to defend expecting that this year they will have some attacks too.

It isn't a big fault, a small one but it's there.

There's no way to prevent ddos attacks completely just this year sony and microsoft were ddosed on march and they have way more resources than DE don't be stupid is not their fault they didn't ask to get ddosed.

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1 hour ago, Primithion said:

Just to chime in:

Can we stop pretending this issue is isolated to DE. Regardless, or in spite of the argument that can be made for better server infrastructure - Blizzard was taken out just a year or so ago by Lizard Squad with DDoS attacks. That occurred on and off again for several weeks (until a twitter account was boosted to 10k followers). Even AAA gaming studios aren't immune to these attacks. Depending on where the bottlenecks occur they are simple and effective. I'm no network engineer but I'd hazard to guess that peer to peer networking has seen the scale of DDoS attacks increase exponentially when mapped over time (as pc's become easier to infect with malware).


And to the "network engineers" claiming that they could fix the issue - really? You're somehow better qualified than an entire game studio with an online game in their portfolio. And moreover - in Blizzards's case better qualified than a AAA studio's employees (who for the past several years have almost exclusively produced online games). I don't like to invoke straw-man but I feel I trust DE's expertise owning an online game than anon tenno on the internet. I will add here that many of the suggestions being made are likely already implemented by DE - offloading or rerouting traffic is the OBVIOUS solution to a DDoS attack...

Just be patient...  we'll be back in-game shortly with a vengeance to pop the grineer 'scoom'.

As I pointed out, Second Life (Linden Labs) went through this last week. 

The grid was down for at least 12 hours, if not longer. 

It's not just DE. The problem is the  more popular the game or service, the more vulnerable it is to attacks. Network admins, techs and engineers are often running to catch up. Sometimes it may be a good idea to employ a network vulnerability specialist to find weak points (also known as a white hacker) but again, stuff happens..  

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4 minutes ago, Zilotz said:

I think it is partially their fault of not being ready to defend from attack, last 3 years they do have at least one attack per year so they could prepare to defend expecting that this year they will have some attacks too.

You can't defend against a DDoS attack.  you can make it harder, but that's it.  Imagine it like the requests coming in are physical mail, and the servers have an access that's the equivalent of your mailbox.  There is a limit to how much mail it can take at any one time.  a DDoS attack is someone overwhelming that limit.

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2 minutes ago, (XB1)PsychoNunly said:

@Kinjite this thread is a bit too heated, it’ll work itself out whenever and DE will figure out some resolution for the players so no sense getting all up in arms over stuff we can’t control so in the mean time *pulls a turkey out of the oven* want some? 

Sure. Want some pizza?

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1 hour ago, Xydeth said:

yep it is and i think the ones suffering most are the devs. it not their fault u know ? they are basically assaulted so they are actually the real victims who have to deal with this DDOS attack.

Yeah naw, I'm not blaming them. Coming from a ton of MMO's and whatnot, I'm pretty used to DDoS attacks happening. I'm not mad at the devs by ANY means, I was just hoping I could chill out today and work on ranking up my mastery n having a good time.

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3 minutes ago, Alexandrewvice said:

Yesterday I could get 300 fps on all settings maxed out

Good for you.

 

3 minutes ago, Alexandrewvice said:

Today, I can't even keep 30 fps...

If that's the worst problem you have, then good for you.

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