I recently filed a ticket with support because I didn't receive the Glaxion Vandal drop from the Game Awards event. Although I checked my account links before hand and watched for about an hour, it didn't work properly. DE responded with the explanation that there was an issue with the link, as well as instructions on how to fix the issue and that there will be another event to get the drop. See their response below. I hope this helps anyone who had similar issues to mine.
Hey there uberranger,
Thanks for contacting us, we are sorry to hear of the issues you were experiencing getting this Twitch Drop! While support cannot add any Twitch Drop items to player accounts manually, we can help you confirm the Twitch link is working on both ends for future drops. We can see an error occurred when you linked your account last, which resulted in your account not being linked properly.
NOTEPlease be aware that we will be doing a re-drop for any users who may have missed or experienced issues during the original TGA stream. This re-drop is happening next Thursday during PRIMETIME. Tune in for a second chance to get your reward 🙂
If you have trouble receiving Twitch drops please UN-link your Twitch and Warframe accounts from BOTH ENDS. It is very important you disconnect both sides, not just one side.
Question
uberranger
I recently filed a ticket with support because I didn't receive the Glaxion Vandal drop from the Game Awards event. Although I checked my account links before hand and watched for about an hour, it didn't work properly. DE responded with the explanation that there was an issue with the link, as well as instructions on how to fix the issue and that there will be another event to get the drop. See their response below. I hope this helps anyone who had similar issues to mine.
Hey there uberranger,
Thanks for contacting us, we are sorry to hear of the issues you were experiencing getting this Twitch Drop! While support cannot add any Twitch Drop items to player accounts manually, we can help you confirm the Twitch link is working on both ends for future drops. We can see an error occurred when you linked your account last, which resulted in your account not being linked properly.
NOTE Please be aware that we will be doing a re-drop for any users who may have missed or experienced issues during the original TGA stream. This re-drop is happening next Thursday during PRIMETIME. Tune in for a second chance to get your reward 🙂
If you have trouble receiving Twitch drops please UN-link your Twitch and Warframe accounts from BOTH ENDS. It is very important you disconnect both sides, not just one side.
(instructions for re-linking your account here)
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