Jump to content
Jade Shadows: Share Bug Reports and Feedback Here! ×

(All Platforms) The Missing Nekros Prime Twitch Drop from TennoLive 2019 - Script Complete


[DE]Danielle

Recommended Posts

17 hours ago, [DE]Danielle said:

As the Warframe team has been unwinding from TennoCon and catching up with post-July 6th happenings, we have seen reports rolling through that indicated something was fishy (team)  with the TennoLive Nekros Prime drop. 

There were over 600,000 drops delivered to your very inboxes over the course of TennoCon! A truly impressive number of free goods sent to participating Tenno watching from home, but we found a discrepancy between successful deliveries of the Lotus Ephemera vs. Nekros Prime. 

We did some digging to come up with a solution (to send out even more free stuff, because 600,000 drops just isn’t enough let’s be honest), which we’ve laid out below:

What we know: 

  • The Lotus Ephemera drop was earnable by watching any Main Stage panel at TennoCon for 30 consecutive minutes (drop ended at 5:59 p.m. ET) 
  • The Nekros Prime drop (including free Warframe slot!) was earnable by watching TennoLive for 30 consecutive minutes (between 6 p.m. and 7 p.m. ET). 

After investigating several accounts from Tenno who had reported the case of the missing Nekros Prime, we discovered a pattern. The majority of Tenno who had successfully received the Lotus Ephemera drop somehow did not also receive the Nekros Prime drop during TennoLive. 

There was some added confusion when we announced that all the drops had successfully been delivered when that was not the case for those Tenno who had the Lotus Ephemera, but not their free Nekros Prime. We apologize for the confusion and thank you for your reports. We quite honestly could not have figured this out without the evidence you provided by simply posting about the issue!

What you can expect: 

We will be running a script on Monday, July 15th once everyone is back from the weekend that will send an inbox message to accounts across all Platforms that fit the following criteria: 

  • Successfully received the Lotus Ephemera via inbox. 
  • Did not receive Nekros Prime (and free Warframe slot). 

These accounts will be given Nekros Prime. This method has been chosen because it accounts for the biggest error pattern we’ve seen from players in the forums: they know their link worked due to receiving Lotus Ephemera, but they did not receive Nekros Prime despite watching! 

We’ll update this thread once the script has started. Thank you all for being a part of TennoCon 2019! 

I'm glad to see that DE is finally admitting that was indeed an issue with the Twitch drops vs the initial "all drops have been distributed to eligible accounts" statement.  The post seems a bit condescending though, bragging about how gave over 600,000 free items.  Like that excuses how players were treated regarding this situation.  What this should show DE is they had over 600,000 fans tuning in to support this game.  So maybe in the future DE will keep that in mind before dismissing player's concerns.   In the future maybe DE will have their support tell customers they are investigation the issue instead of dismissing them. 

That being said, the level of trust I have with DE has been eroded.  I doubt I will support Warframe on the same level I did before.  We'll see Monday if they do indeed make good on their promise to FINALLY deliver Nekros Prime.  But there is a portion of the fan base that also didn't get the Lotus Ephemera and some that received neither drop.  Hopefully DE will also work to address these players too and get them the items they earned.

Link to comment
Share on other sites

 

I just came in time to look at the TennoLive but I saw it sensing and I had searched the account for some time with the proof that I have the Trinity Prime, now I have returned to link as it says on Twitter, now that I have done we have run out ?

Link to comment
Share on other sites

17 hours ago, [DE]Danielle said:

they know their link worked due to receiving Lotus Ephemera, but they did not receive Nekros Prime despite watching! 

It's super cool that you guys want to fix this, I watched the whole thing as well and the VOD a few times 

Link to comment
Share on other sites

I watched several hours on my phone and then switched over to watching on my Xbox to make sure my account was linked, but I still didn't get anything. Does this mean that I won't get anything since I didn't get the ephemera, so I can't be chosen by your algorithm or whatever you're using to select players?

Link to comment
Share on other sites

I’ve watched the live stream for around 5 hours with no ephemera or nekros drop.

I made sure my twitch account was linked to my warframe account prior to watching.

I’m hoping I’ll reveive at least the ephemera on Monday.

if evidence is needed I did comment several times during the course of the livestream under my twitch account: eliami.

Link to comment
Share on other sites

18 hours ago, [DE]Danielle said:
  • Successfully received the Lotus Ephemera via inbox. 
  • Did not receive Nekros Prime (and free Warframe slot). 

Meeting these criteria will fix it, but what if you don't?  What happens if you didn't get the ephemera or even watched 30 minutes to get it because you only wanted Nekros? Again, a fix just for some isn't a fix,  silencing some is not a fix just because less people will complain about it. Even if 1 player misses out on the drop because he didn't met criteria but did watch the 30 minutes with his account linked, DE failed to deliver what was promised, i must insist that if DE can't solve this they must reward every player with the drops like they did with ash prime to cover all mistakes.

Remember we all lift together and NO PLAYER IS LEFT BEHIND.

Thank you and good day. 

snl fix it GIF

Link to comment
Share on other sites

I really feel like this whole ordeal has soured my tennocon 2019 experience; I was so excited watching the stream and talking to my friends as it happened - now I just feel disappointed in DE for playing favourites.

Link to comment
Share on other sites

Archived

This topic is now archived and is closed to further replies.

Guest
This topic is now closed to further replies.
×
×
  • Create New...