Jump to content
  • 0

account suspended due to negative plat


Question

so i have been trading some and bought character slots and some other things from the market  and today when i logged in it said my account was suspended due to negative plat and i wonder

 

can i just buy the plat to go positive to start playing again or do i have to contact support about it? feels frustrating to get banned for such a bs reason after spending several years in the game 

Edited by Deejudanne
Link to post
Share on other sites

Recommended Posts

  • 0

I would contact support to confirm that there isn't any other suspension in place before you buy, but generally speaking if you have negative platinum you can purchase more to get back into the game.

I have only come into this error once on PC, it's a form of repossession of suspected illegally bought platinum.  It's possible that you may have traded with someone who did, and they suspected you of it too.  How much is the amount?

  • Like 1
Link to post
Share on other sites
  • 0

I didn't experienced that but many times I saw someone with this problem, support tells them to buy platinium to solve the negative plat balance. So I guess yes, it should be the solution.

Since negative plat is caused by fraudulent plat, it seems legit to buy plat again to solve that issue.

  • Like 1
Link to post
Share on other sites
  • 0
6 minutes ago, (XB1)Tribal Souljah1 said:

I would contact support to confirm that there isn't any other suspension in place before you buy, but generally speaking if you have negative platinum you can purchase more to get back into the game.

I have only come into this error once on PC, it's a form of repossession of suspected illegally bought platinum.  It's possible that you may have traded with someone who did, and they suspected you of it too.  How much is the amount?

2015 plat,  sold arcane energizer rank 5 and some rivens 

Edited by Deejudanne
Link to post
Share on other sites
  • 0
Just now, Deejudanne said:

1450 plat,  sold arcane energizer rank 5

If that is the only thing you did, then the best bet would be to get with support.  What likely happened is that someone you traded with has bought illegal plat before and they got caught; as a legitimate seller, you're collateral damage.

  • Like 1
Link to post
Share on other sites
  • 0
8 minutes ago, Deejudanne said:

okay so i solved it by paying the 100 bucks to unlock it and im back to normal but its really awful to have to pay so much for doing nothing wrong 

This sounds like a ill way of getting players back into a game that unknowingly traded illegal plat. How is a player to know. Something DE needs to look into rather than letting players believe they have to buy their way back into the game at the fault of someone else. I would have waited on support before spending 100 bucks. This is a DE issue they need to resolve. 

  • Like 2
Link to post
Share on other sites
  • 0
1 minute ago, (XB1)AMONGTHEWEAK said:

This sounds like a ill way of getting players back into a game that unknowingly traded illegal plat. How is a player to know. Something DE needs to look into rather than letting players believe they have to buy their way back into the game at the fault of someone else. I would have waited on support before spending 100 bucks. This is a DE issue they need to resolve. 

I agree but they take weeks to respond, so I get why they'd purchase the plat ahead of support.  At the very least you have access to the game and could potentially get back the plat you earned back - provided you earned it legitimately.

Link to post
Share on other sites
  • 0
vor einer Stunde schrieb (XB1)AMONGTHEWEAK:

This sounds like a ill way of getting players back into a game that unknowingly traded illegal plat. How is a player to know. Something DE needs to look into rather than letting players believe they have to buy their way back into the game at the fault of someone else. I would have waited on support before spending 100 bucks. This is a DE issue they need to resolve. 

I am also a Victim of this issue and support basically says what is already known. Buy your negative plat amount to get back into the game.

Link to post
Share on other sites
  • 0
35 minutes ago, Deejudanne said:

nope

That is really bad and disappointing. If they can track dirty plat back to the seller, then they can surely track what the trade was and reimburse you. 

Maybe they should make it so players can't use recently purchased plat to buy stuff off other players for x amount of weeks or something. I dunno, current system needs updating so innocent sellers don't get screwed over by players using dirty plat.

  • Like 3
Link to post
Share on other sites
  • 0
4 hours ago, Deejudanne said:

2015 plat,  sold arcane energizer rank 5 and some rivens 

Contact support,  ask them to undo that trade.   It'll take a while,  but they'll probably do it since you were scammed with bad plat.    

Link to post
Share on other sites
  • 0
10 hours ago, Deejudanne said:

okay so i solved it by paying the 100 bucks to unlock it and im back to normal but its really awful to have to pay so much for doing nothing wrong 

100$$ OMG!

Honestly if it was me, and I knew I was absolutely innocent -no collusion or scamming with whoever did the bad plat-

I'd have told DE to shove it. There are plenty of other great games to play, that cost a lot less than 100$....

 

 

  • Like 8
Link to post
Share on other sites
  • 0
18 hours ago, Deejudanne said:

such an awful solution really 

It's simply so you don't have premium cosmetics using exploits, remember you chosen to retain the cosmetics, so obviously you had to pay for the plat cost of such items, an alternative is to simply message support and ask for the removal of said cosmetics, this often reduces or clears the negative plat balance, making you return to the game in a state that is "pre trade", meaning you have no cosmetics and no plat received. The hassle is the biggest problem really, not the solution.

You should however message support about the items, because support often reverses trades and i'll just give you a heads up, the rivens, if returned to you, they become untradable, so i hope you have a weapon to use them on.

If the trade wasn't undone, then that means the plat removal is related to some other trade you did in the past, not the rivens nor the arcanes, those seem to have been done in a legitimate matter and support decided not to undo it, what they did undo is something that either you're not telling us or something you're clueless about.

Contact support so they can tell you exactly who and what items were involved.

Link to post
Share on other sites
  • 0
3 hours ago, ZiggySt4rdust said:

You could've bought 6 GTA V copies with that amount, holy 💩 !!!

could use the money for a lot of things but eh.... i looked through my last 20 tickets over the 5 years i have played and they have always responded after like 5-6 days the support i mean

Edited by Deejudanne
Link to post
Share on other sites
  • 0
3 hours ago, Deejudanne said:

keep in mind that support still hasn't responded to my support tickets regarding this  

That really sucks I feel bad for you, I don't like their current solution for this either. I think at the very least they should build in a script that refunds you what you sold for the bad plat, so you aren't out that as well, as it really is possible to be totally innocent in these situations and just get screwed. 

That being said, support may be more likely to help you depending on the situation and how obvious they think it should have been too you. Did you check the players username, and MR? Their time played, stuff ranked up and percentages, events played in for recent and past activity? I know for many it is a rule of thumb, especially with large plat transactions, to check the sellers profile very carefully first, first clue is if username seems extremely random. It's no guarantee of course, sometimes someone with a very legit looking account "sold it" illegally to a scammer, or a longtime player decided they don't care if they get banned and went to the dark side, or bought plat from a third party side without realizing how stupid and illegal that is and got burned themselves. 

Either way, like I said while it is no guarantee, if you don't already I would suggest going over a buyers profile carefully before big transactions, if they are bothered by you taking the time to check, on such a big buy, I would be immediately suspicious, really suspect anyone rushing through a big transaction or agreeing to a big amount quickly imo, better safe than sorry even if you lose the current sale. 

Edited by Tesseract7777
Link to post
Share on other sites
  • 0
Just now, Tesseract7777 said:

That really sucks I feel bad for you, I don't like their current solution for this either. I think at the very least they should build in a script that refunds you what you sold for the bad plat, so you aren't out that as well, as it really is possible to be totally innocent in these situations and just get screwed. 

That being said, support may be more likely to help you depending on the situation and how obvious they think it should have been too you. Did you check the players username, and MR? Their time played, stuff ranked up and percentages, events played in for recent and past activity? I know for many it is a rule of thumb, especially with large plat transactions, to check the sellers profile very carefully first, first clue is if username seems extremely random. It's no guarantee of course, sometimes someone with a very legit looking account "sold it" illegally to a scammer, or a longtime player decided they don't care if they get banned and went to the dark side, or bought plat from a third party side without realizing how stupid and illegal that is and got burned themselves. 

Either way, like I said while it is no guarantee, if you don't already I would suggest going over a buyers profile carefully before big transactions, if they are bothered by you taking the time to check, on such a big buy, I would be immediately suspicious, really suspect anyone rushing through a big transaction or agreeing to a big amount quickly imo, better safe than sorry even if you lose the current sale. 

mr 29   not gonna drop any names if there are rules about naming and shaming 

  • Like 1
Link to post
Share on other sites
  • 0
On 2020-10-28 at 7:44 AM, Shifty_Shuffler said:

That is really bad and disappointing. If they can track dirty plat back to the seller, then they can surely track what the trade was and reimburse you. 

Maybe they should make it so players can't use recently purchased plat to buy stuff off other players for x amount of weeks or something. I dunno, current system needs updating so innocent sellers don't get screwed over by players using dirty plat.

Really Bad is the understatement of the decade, its DE being bloody lazy and punishing innocent players just because they can!  They can track everything in this game, if they choose to but they choose not to help the player who is innocently caught out by this scam.  I see MR 0 players all the time saying in chat "anyone wanna buy plat".. a lot of new players get scammed by this and DE do absolutely nothing and have done nothing for years.  This is a DE problem not a players problem.  They need to fix this but like every other issue in the game they just dont give a stuff.    How the hell can a player selling something know the plat is legit?  Its ludicrous that they do this to its players. 

  • Like 1
Link to post
Share on other sites
  • 0

Now what if a dirty rotten player secured 100 bad plat, bought an item from another player for the 100 bad plat, then sells this same item for 100+ good plat? Who gets punished?

Link to post
Share on other sites
  • 0

This is why I'm being too paranoid to trade at all. You can never, ever know when you get fraudulent plat and I've heard it could be weeks, if not a month when someone can issue a chargeback and make the plat they traded fraudulent, affecting every single player they traded it to, not to mention affected innocent players can trade said plat to someone else and they'd become affected too. It doesn't matter if you trade Rivens for thousands or just something small with little plat left - if the amount of fraudulent plat you received is greater than your current balance at the moment of the scammer issuing a chargeback, you'll go into negatives and get banned until you pay. Hell, I've even heard stories of people receiving gifts bought with fraudulent plat and going into negatives. If that is indeed true, if one is malicious enough, they can potentially just get whoever they want banned should the person accept the "gift".

I would like to think I'm being overly cautious, but if the support has been telling the victims to just buy their way back in (with no discounts, mind you) for years as the only solution, I'd rather keep my distance from trading. Last thing I'd want is to end up without the funds to access a free-to-play game one day to no fault of mine, heh.

Really sorry this happened to you - glad you got it resolved at least.

Link to post
Share on other sites
  • 0
Just now, -AncientWarrior- said:

Really Bad is the understatement of the decade, its DE being bloody lazy and punishing innocent players just because they can!  They can track everything in this game, if they choose to but they choose not to help the player who is innocently caught out by this scam.  I see MR 0 players all the time saying in chat "anyone wanna buy plat".. a lot of new players get scammed by this and DE do absolutely nothing and have done nothing for years.  This is a DE problem not a players problem.  They need to fix this but like every other issue in the game they just dont give a stuff.    How the hell can a player selling something know the plat is legit?  Its ludicrous that they do this to its players. 

yes i know  i can show screenshots of tickets from 2015 where i complained about drops and they even timed when X item dropped in the support ticket 

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...